skip to Main Content
03 545 0877  
Loading Training

« All Training

  • This event has passed.

Managing Difficult Employee Behaviour Masterclass

August 17, 2022 @ 9:30 am - 4:30 pm



This interactive one-day Masterclass will cover risks, pitfalls and prevention strategies for managing difficult employee behaviour including:

  • Practical steps you can put to work immediately
  • Techniques for managing the aggressive and passive-aggressive, the blamer, and the emotional manipulator
  • The management and processes for poor performance, misconduct, and serious misconduct
  • Practical strategies to prevent and manage personal grievance claims


Ensuring that difficult employee behaviours are managed effectively, while complying with legislation is one of the biggest challenges facing organisations today. Having a sound understanding of the relevant case law and strategies around the management of such behaviour can significantly minimise legal, financial and cultural risks for your organisation.

By attending our one-day Masterclass, you will gain a solid understanding of the relevant legislation governing the management of difficult employee behaviour, how to avoid pitfalls and manage such behaviour, and if escalated – any related claims.

With lots of opportunities for questions and advice, the masterclass provides delegates with practical steps you can take away and start implementing immediately.

Key learning objectives:

  • Define and identify behaviours which need to be addressed
  • Develop internal processes to effectively respond to difficult employee behaviour
  • Understand an employers’ legal obligations in order to be able to proactively mitigate legal and financial risks
  • Strengthen your understanding of disciplinary and termination process
  • Acquire the skills to conduct difficult conversations in an appropriate and confident manner
  • Gain practical advice to reduce the risk of a personal grievance claim

Course duration: 9.30am – 4.30pm

Format: Lunch, morning and afternoon tea provided

Early bird Discount: $815 + GST if you register before 30 June. Standard fee: $885 + GST per delegate

Cancellation Policy:  click here for details



Introduction and legal framework

  • Knowing the your legal obligations arising from :

The Employment Relations Act 2000, other relevant statutes and case law

– Collective Agreements and Individual Employment Agreements

– Workplace policies

 Preventing and dealing with difficult workplace behaviours

  • Being able to identify and deal with poor performance, misconduct, and serious misconduct



Disciplinary process – Conducting a procedurally fair workplace investigation

  • Key considerations and questions to ask before deciding appropriate action
  • Whether, when and how to suspend an employee
  • Starting the process right; devising the investigation, gathering evidence, and conducting interviews
  • Principles of procedural fairness during a workplace investigation
  • Preparing investigation reports and/or the findings
  • Managing confidentiality
  • Addressing complaints of bullying or stress claims during the disciplinary process
  • Understanding the role of support persons and the option of Employee Assistance Programs (EAP)



Disciplinary process – substantive justification

  • Coming to decisions regarding conduct
  • Determining the most appropriate action:

– Performance Improvement Plans

– Warnings – are warnings necessary before termination for general misconduct?

– The Dismissal process– evaluating your options

– Keeping records

Procedural fairness and substantive justification – the pitfalls and what to avoid

  • Identifying common problems resulting from conducting a procedurally flawed investigation
  • Addressing common issues resulting from reaching a substantively unjustifiable outcome



Bringing it all together – putting the theory into practice

  • Discussion and insight regarding key lessons from case law
  • Looking at best practice application for the disciplinary and termination process
  • Developing processes to handle the most common or complicated scenarios
  • Approaching challenging conversations about inappropriate employee behaviour

Q and A Sessions


August 17, 2022
9:30 am - 4:30 pm
Event Category:


Chapman ER
56 Waimea Road
Nelson, New Zealand


The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.
Tickets are no longer available

You get reassurance that your employment matters are dealt with professionally, so you can go back to doing what you do best.

Help with anything in the employment life cycle from recruitment and employment agreements to disciplinaries and disputes and anything else in between.


Follow Us


Physical Address:
56 Waimea Road Nelson 7010

Postal Address:
PO Box 1615 Nelson, 7040

Our Newsfeed

Subscribe to our News Feed for the latest industry updates.

Back To Top