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Managing Employees

Sometimes managing employees just isn’t as easy as you hoped. Changes in behaviour, some of those more ‘interesting’ personalities, employees who are not bad, but not good either, colleagues not getting along – we can help you navigate your way through to success. Success may be the employee coming right or that they choose a different career option.

We have extensive experience in human behaviour and can guide and coach you through the challenges of managing your team.

  • Poor performance
  • Behaviour issues
  • Incompatibility
  • Investigations
  • Personal grievances
  • Disciplinaries
  • Absences
  • Redundancies

Workplace Investigations

Investigations can be challenging, no matter how simple the issue first appears. They require a large time commitment, an investigative and analytical mind set, and an unbiased approach.

Whether the issue is a claim of bullying, harassment, stress, or any other workplace matter we can help get to the truth and work with you on strategies to resolve the issue.

We provide independence, attention to detail and thoroughness.

  • Bullying
  • Harassment
  • Performance
  • Disciplinary
  • Stress

Personal Grievance – Avoiding & Resolving Issues

When there is an employment problem or personal grievance you want reassurance. You need it resolved without further damage and help to make sense of it. A personal grievance can be raised by any employee – current, past and in some cases intending employees.

Just the threat of one can result in an employer becoming too fearful of taking a justifiable action against an employee.

Employers have rights too, and we help you understand what they are. We provide you with the options that balance your business needs with the need to reduce risk.

We know the law. We understand what drives employee behaviour. Between the two we get our clients the results they need. We help solve the problem.

  • Poor performance
  • Behaviour issues
  • Personal grievances
  • Disciplinaries
  • Absences
  • Redundancies

Recruitment Support

You don’t get a one size fits all approach from us. We don’t charge a hefty commission based on the candidate’s salary.

We do tailor our recruitment service to meet your business need for an outcome far superior to your run-of-the-mill recruitment agency. You just want the advert written and applicants screened – we will do that. You want us to write the interview questions and be on the interview panel with you – happy to help. You want to hand over the whole process to us – no problem.

Recruiting really is a critical business skill and most of us have experienced the consequences of a bad or rushed decision. We will help you make the right decision.

  • Position Descriptions
  • Person Specifications
  • Critical Criteria & Competencies
  • Job Ad Writing & Advertising
  • Applicant Screening & Shortlisting
  • Interviewing
  • Psychometric & Personality Assessments
  • Candidate Management
  • Reference & Other Checks
  • Employment Offer & Negotiations

Employment Agreements & Policies

Paperwork is not everyone’s idea of fun, and where do you find the time to do it! Luckily we love the attention to detail, and understand the implications of getting it wrong and right.

The tone and content of your Employment Agreements and Policies influence the culture of your organisation. Friendly, fair but firm. The Employment Agreement is the framework of the relationship. It can set out your expectations as well as your employee’s entitlements… and you are required by law to provide one.

We offer plain language, clear, legally compliant documentation for every stage of the employment relationship – from hire to retire. We will work with you to get just the right feel for the culture you want to create.

  • Employment Agreements
  • Organisation Handbook
  • Policies & Procedures
    • Absence Management
    • Code of Conduct
    • Disciplinary
    • Performance Management
    • Equality & Diversity
    • Health & Safety
    • Leave
    • Vehicle Use
    • Working Time Regulations
    • Social media and IT
    • And more!

Collective Bargaining

We have years of experience in collective bargaining in many industries. We can help you from the initiation of bargaining, through industrial action, to managing challenging union organisers and delegates, and ultimately getting an outcome that works for you.

Our bargaining approach is very strategic, and we apply principle based bargaining techniques rather than positional. It’s about separating the people from the problem, focussing on the interests of the parties and resolving those interests. Have a look at the book ‘Getting to Yes: Negotiating Agreement Without Giving In’, by Roger Fisher and William Ury. An excellent easy read that clearly sets out how we get the best outcomes for our clients.

  • Initiation of bargaining
  • Bargaining Process Agreement
  • Representation / Negotiator
  • Clause Drafting
  • Agreement Drafting
  • Industrial Action

People Planning & Strategy

Having a strategy for your people that aligns with your business goals helps create the right team and ensures you don’t get any nasty surprises. Succession planning, developing KPIs, designing team structures, identifying what personality types will best deliver within your existing team – these are all critical elements for organisational success.

  • Succession Planning
  • Remuneration and Reward
  • Organisation Structure
  • Individual and Team Personality Profiling
  • Employee Engagement
  • Performance Management System
  • Developing KPIs
  • Organisational Culture
  • Change Management

Culture & Engagement

Your vision is where you are going, your culture is how you get there. Vision aligns with values, your culture demonstrates them.

If you want to move on from having words on a poster that don’t translate into everyday behaviours that you can hear, see and feel, then you may need to invest time and effort in developing your culture and employee engagement. A highly engaged workforce can increase innovation, productivity, and the bottom-line. Culture and values cannot be changed overnight. If you have a culture you are proud of that supports your business, take the time to encourage and nurture it.  If not, consider the effects that it has on the growth of your business and start putting in plans to change it.

  • Changing Workplace Cultures
  • Employee Engagement Programmes
  • Culture, Engagement and Employee Satisfaction Surveys
  • Leadership Competencies and Behaviours

Team Development & Coaching

A team that can respond to changing business conditions – better still a team that can anticipate those changes and have a plan in place. Leaders who inspire the team, and managers who understand how to motivate and communicate. A team with the skills and understanding of the right procedures and practices to safely manage issues as they arise. Our public and in-house training and coaching delivers on all of these goals.

Topics include:

  • The Ultimate Team Leader
  • Payroll – What you need to know
  • Preventing Bullying & Other Undesirable Behaviours
  • Performance Management & the Disciplinary Process
  • Managing Employee Behaviour Masterclass
  • Creating a Great Place to Work
  • Successful People Management
  • One on One Coaching

Health & Wellbeing

A basic well-being goal is that employees are present and productive at work. Developing a workplace wellbeing culture isn’t rocket science and it doesn’t need to be expensive. Workplace wellness requires a focus on employee wellbeing from a holistic point of view, moving beyond pure health and safety. Some simple steps can make a huge difference.

  • Wellbeing
  • Resilience
  • Managing Claims of Stress
  • Mental Health
  • Employee Absences
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