This course is designed to assist participants to develop the skills, knowledge and confidence to teach and train adults in the workplace. It is suited to Managers, Team Leaders or Senior Team members with induction and/ or training responsibilities.
Develop your team leaders and supervisors in areas that enable them to be better than average; they will learn effective delegation, how to improve communication within their team and plan to lead positive change... and much more.
These 2 x 1.5hour interactive webinars are designed for anyone who administers payroll either manually or using an online system that “does all the working out for them”. The workshop will include an introduction to the essentials of the Holidays Act as well as the practical application of paying employees in various scenarios.
This course is designed to provide participants with a comprehensive understanding of resilience and how to use practical strategies to improve the way they deal with tough situations.
This interactive workshop will enable participants to identify early and deescalate situations of unease and confrontation both over the phone and in person. We will empower you with tools and tips to deal with difficult conversations with confidence and to recover from a difficult encounter more easily.
We know managing performance can at times be challenging, baffling and……frustrating. Successfully managing performance requires a combination of skills, knowledge and practical tools to maximise both individual and team performance results. In this 1.5 hour online seminar you will explore everyday performance management processes and tools, alongside learning more about options for addressing performance concerns-…
This interactive workshop will enable participants to identify early and deescalate situations of unease and confrontation both over the phone and in person. We will empower you with tools and tips to deal with difficult conversations with confidence and to recover from a difficult encounter more easily.
In this webinar you will learn practical skills about the disciplinary process and your obligations.
Have you ever sent an email to the wrong person, kept hold of client or employee personal information longer than needed, had an IT data breach, forgotten to remove an ex-employee's access from your systems, had someone ask for a reference without that person’s permission, or had a worried parent/partner ask for information about an…
