Develop your team leaders and supervisors in areas that enable them to be better than average; they will learn effective delegation, how to improve communication within their team and plan to lead positive change... and much more.
This interactive one-day Masterclass will cover:
• Practical steps and tools you can put to work immediately
• Techniques for identifying and managing behaviours which need to be addressed
• The management and processes for poor performance, misconduct, and serious misconduct
• Practical strategies to prevent and manage personal grievance claims
• Acquire the skills to conduct difficult conversations in an appropriate and confident manner