Managing Difficult Employee Behaviour Masterclass

Date:  Wednesday 18 September
9.30am - 4.30pm (Lunch, morning and afternoon tea provided)
Chapman Employment Relations, 56 Waimea Road, Nelson
Earlybird discount
- $800 + GST if you register before 30 July 

Standard Price: $875 + GST per delegate     Register Here

This interactive one-day Masterclass will cover risks, pitfalls and prevention strategies for managing difficult employee behaviour including:

- Practical steps you can put to work immediately

- Techniques for managing the aggressive and passive-aggressive, the blamer, and the emotional manipulator

- The management and processes for poor performance, misconduct, and serious misconduct

- Practical strategies to prevent and manage personal grievance claims


Ensuring that difficult employee behaviours are managed effectively, while complying with legislation is one of the biggest challenges facing organisations today

Having a sound understanding of the relevant case law and strategies around the management of such behaviour can significantly minimise legal, financial and cultural risks for your organisation. 

By attending our one-day Masterclass, you will gain a solid understanding of the relevant legislation governing the management of difficult employee behaviour, how to avoid pitfalls and manage such behaviour, and if escalated – any related claims. 

With lots of opportunities for questions and advice, the masterclass provides delegates with practical steps you can take away and start implementing immediately. 

Key learning objectives: 

- Define and identify behaviours which need to be addressed

- Develop internal processes to effectively respond to difficult employee behaviour

- Understand an employers’ legal obligations in order to be able to proactively

- mitigate legal and financial risks

- Strengthen your understanding of disciplinary and termination process

- Acquire the skills to conduct difficult conversations in an appropriate and confident manner

- Gain practical advice to reduce the risk of a personal grievance claim 

Course outline: 


Introduction and legal framework

• Knowing the your legal obligations arising from :

- The Employment Relations Act 2000, other relevant statues and case law

- Collective Agreements and Individual Employment Agreements

- Workplace polices 

Preventing and dealing with difficult workplace behaviours

• Being able to identify and deal with poor performance, misconduct, and serious misconduct 


Disciplinary process - Conducting a procedurally fair workplace investigation

• Key considerations and questions to ask before deciding appropriate action

• Whether, when and how to suspend an employee

• Starting the process right; devising the investigation, gathering evidence, and conducting interviews

• Principles of procedural fairness during a workplace investigation

• Preparing investigation reports and/or the findings

• Managing confidentiality

• Addressing complaints of bullying or stress claims during the disciplinary process

• Understanding the role of support persons and the option of Employee Assistance Programs (EAP) 


Disciplinary process – substantive justification

• Coming to decisions regarding conduct

• Determining the most appropriate action:

- Performance Improvement Plans

- Warnings - are warnings necessary before termination for general misconduct?

- The Dismissal process– evaluating your options

- Keeping records

Procedural fairness and substantive justification – the pitfalls and what to avoid

• Identifying common problems resulting from conducting a procedurally flawed investigation

• Addressing common issues resulting from reaching a substantively unjustifiable outcome 


Bringing it all together – putting the theory into practice

• Discussion and insight regarding key lessons from case law

• Looking at best practice application for the disciplinary and termination process

• Developing processes to handle the most common or complicated scenarios

• Approaching challenging conversations about inappropriate employee behaviour

Q and A Session to finish

Register Here