Chapman ER

Join us at this workshop designed to elevate your leadership skills and empower you with practical tools and tips. This program is our most popular and perfect for newly appointed team leaders, existing leaders seeking formal training, and potential leaders looking to build a strong foundation.

This interactive workshop will enable participants to identify early and deescalate situations of unease and confrontation both over the phone and in person. We will empower you with tools and tips to deal with difficult conversations with confidence and to recover from a difficult encounter more easily.