We know managing performance can at times be challenging, baffling and……frustrating. Successfully managing performance requires a combination of skills, knowledge and practical tools to maximise both individual and team performance…
This interactive workshop will enable participants to identify early and deescalate situations of unease and confrontation both over the phone and in person. We will empower you with tools and tips to deal with difficult conversations with confidence and to recover from a difficult encounter more easily.
In this webinar you will learn practical skills about the disciplinary process and your obligations.
This course is designed to provide participants with a comprehensive understanding of resilience and how to use practical strategies to improve the way they deal with tough situations.
