This 2 part webinar is designed to assist participants to develop the skills, knowledge and confidence to teach and train adults in the workplace. It is suited to Managers, Team Leaders or Senior Team members with induction and/ or training responsibilities.
In this interactive half-day workshop, attendees will learn about key principles and the psychology of successful negotiation and persuasion, including tips to help refine their personal negotiating style and improve their success in tricky situations, including getting the best out of difficult conversations. It therefore focuses heavily on communication and relationship management and is from…
Can't attend in person? Register for the webinar version instead. Click here for detailsA chance to connect with other businesses and learn about employment matters affecting us in our current environment. We will cover: Sexual harassment in the workplace The rights of both parties The employer’s obligations A guide on conducting an investigation Identifying and…
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Develop your team leaders and supervisors in areas that enable them to be better than average; they will learn effective delegation, how to improve communication within their team and plan to lead positive change... and much more.
These 2 x 1.5hour interactive webinars are designed for anyone who administers payroll either manually or using an online system that “does all the working out for them”. The workshop will include an introduction to the essentials of the Holidays Act as well as the practical application of paying employees in various scenarios including COVID-19 subsidy payments.
Develop your team leaders and supervisors in areas that enable them to be better than average; they will learn effective delegation, how to improve communication within their team and plan to lead positive change... and much more.
Develop your team leaders and supervisors in areas that enable them to be better than average; they will learn effective delegation, how to improve communication within their team and plan to lead positive change... and much more.
How will this impact your business? Join Kay Chapman at this information-packed seminar to understand the implications for your business.
How will this impact your business? Join Kay Chapman at this information-packed weminar to understand the implications for your business.
In many work environments, we may encounter clients or customers (or other stakeholders) who are anxious, upset or concerned, and communicate these emotions in challenging ways , which can take its toll on you and your colleagues.
This interactive 2 x half day Masterclass will cover:
• Practical steps and tools you can put to work immediately
• Techniques for identifying and managing behaviours which need to be addressed
• The management and processes for poor performance, misconduct, and serious misconduct
• Practical strategies to prevent and manage personal grievance claims
• Acquire the skills to conduct difficult conversations in an appropriate and confident manner
Develop your team leaders and supervisors in areas that enable them to be better than average; they will learn effective delegation, how to improve communication within their team and plan to lead positive change... and much more.
This half day workshop is designed for anyone who administers payroll either manually or using an online system that “does all the working out for them”. The workshop will include an introduction to the essentials of the Holidays Act as well as the practical application of paying employees in various scenarios
Develop your team leaders and supervisors in areas that enable them to be better than average; they will learn effective delegation, how to improve communication within their team and plan to lead positive change... and much more.
Develop your team leaders and supervisors in areas that enable them to be better than average; they will learn effective delegation, how to improve communication within their team and plan to lead positive change... and much more.
Knowing how to effectively manage performance and address disciplinary matters are foundation skills for any people manager. In this 1.5 hour online webinar you will review the options for addressing performance concerns; from initial informal discussions to performance improvement plans. The second webinar (the following week) will then cover the steps and your obligations regarding…
This course is designed to assist participants to develop the skills, knowledge and confidence to teach and train adults in the workplace. It is suited to Managers, Team Leaders or Senior Team members with induction and/ or training responsibilities.
These 2 x 1.5hour interactive webinars are designed for anyone who administers payroll either manually or using an online system that “does all the working out for them”. The workshop will include an introduction to the essentials of the Holidays Act as well as the practical application of paying employees in various scenarios.
This interactive workshop will enable participants to identify early and deescalate situations of unease and confrontation both over the phone and in person. We will empower you with tools and tips to deal with difficult conversations with confidence and to recover from a difficult encounter more easily.