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DTSTART;TZID=Pacific/Auckland:20260609T103000
DTEND;TZID=Pacific/Auckland:20260609T123000
DTSTAMP:20260515T121655
CREATED:20260326T003319Z
LAST-MODIFIED:20260505T010338Z
UID:10000356-1781001000-1781008200@www.chapmaner.co.nz
SUMMARY:Resolving Conflict in the Workplace (Online Workshop)
DESCRIPTION:[vc_row gap=”35″][/vc_row][vc_column][/vc_column]ABOUT THE TRAINING[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1774493459570{padding-top: 15px !important;}” accent_color=”#61c3a7″][vc_column_text css=””]Conflict is a normal part of working life but when it goes unaddressed it can quickly impact team morale\, communication and productivity. In this practical online workshop\, you’ll learn simple\, easy-to-apply strategies to address issues early\, de-escalate tension\, and have constructive conversations that strengthen working relationships. \nIn this training\, we cover: \n\nKey causes and root triggers of workplace conflict\nEarly intervention strategies to prevent escalation\nPractical easy to use tools for resolving conflict\nReframing conflict as opportunity\nHaving the conversation\nUnderstanding the impact of team dynamics (introvert/extrovert\, people/task focus)\nIdentifying “areas of rub” within your team\nPractical strategies and approaches for resolving informally\nLegal implications & alternative options (when to go formal)\n\nThis 2-hour online workshop is practical\, focused\, and designed for employers\, managers and leaders\, plus anyone who works in a team or wants to build a more positive workplace culture. \nThis workshop is intentionally not recorded to encourage open discussion and protect privacy. Click here to read our Webinar Privacy & Recording Policy  \nPayment and Cancellation Policy\nClick here for details[/vc_column_text][vc_row][vc_column][vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ accent_color=”#61c3a7″][vc_column_text css=””][/vc_column_text][/vc_column][/vc_row]
URL:https://www.chapmaner.co.nz/training/resolving-conflict-in-the-workplace-online-workshop/
LOCATION:Online Workshop\, Via Email Weblink\, New Zealand
CATEGORIES:Public Training and Seminars
ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2023/09/personal-grievances-icon_150x150-1-new.png
END:VEVENT
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DTSTART;TZID=Pacific/Auckland:20260617T103000
DTEND;TZID=Pacific/Auckland:20260617T120000
DTSTAMP:20260515T121655
CREATED:20250327T014241Z
LAST-MODIFIED:20260505T010527Z
UID:10000328-1781692200-1781697600@www.chapmaner.co.nz
SUMMARY:Building a Resilient Team (Online workshop)
DESCRIPTION:[vc_row gap=”35″][/vc_row][vc_column][/vc_column]ABOUT THE WORKSHOP[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1774558037905{padding-top: 15px !important;}” accent_color=”#61c3a7″][vc_column_text css=””]Resilient leaders and teams adapt\, innovate\, and come back stronger in the face of setbacks. In today’s fast-paced and ever-changing environment\, resilience and emotional intelligence are essential skills for personal and professional success. It is well known that high levels of emotional intelligence and resilience in a team experience reduced conflict\, increased job satisfaction levels\, and improved performance. \nResilient team members respond calmly and strategically to adverse situations\, staying on track instead of letting roadblocks slow them down or throw them off course. \nThe great news is…. we can improve our resilience and emotional intelligence!  This course is designed to provide participants with a comprehensive understanding of resilience and how to use practical strategies to improve the way they deal with tough situations. \nWho is this workshop for:  \nThis workshop is designed for Business Owners\, Team Leaders\, Managers and Team Members….. Anyone looking to apply resilience in their professional and daily lives. \nThis online workshop is intentionally not recorded to encourage open discussion and protect privacy. Click here to read our Webinar Privacy & Recording Policy  \nPayment and cancellation policy\nClick here for details[/vc_column_text][vc_row][vc_column]COURSE CONTENT[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”” accent_color=”#61c3a7″][vc_column_text css=””]\n\nWhat is resilience?\nUnderstanding pressure and strain and its effects\nUnderstanding reacting vs responding when under pressure\nTechniques to manage and reduce our under-pressure behaviours\nPractical strategies to enhance and grow our own resilience\nPractical strategies for using resilience to manage the tricky stuff\n\n[/vc_column_text][/vc_column][/vc_row]
URL:https://www.chapmaner.co.nz/training/building-a-resilient-team-online-workshop/
LOCATION:Online Workshop\, Via Email Weblink\, New Zealand
CATEGORIES:Public Training and Seminars
ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2023/09/managing-employees-icon_150x150_C-new.png
END:VEVENT
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DTSTART;TZID=Pacific/Auckland:20260623T093000
DTEND;TZID=Pacific/Auckland:20260623T130000
DTSTAMP:20260515T121655
CREATED:20250313T232148Z
LAST-MODIFIED:20260326T025345Z
UID:10000323-1782207000-1782219600@www.chapmaner.co.nz
SUMMARY:Effective Communication: De-escalating and Difficult Behaviours (Blenheim)
DESCRIPTION:[vc_row gap=”35″ disable_element=”yes”][vc_column width=”1/2″][vc_single_image image=”5900″ alignment=”center”][/vc_column][vc_column width=”1/2″]THE DETAILS[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1552611383036{padding-top: 15px !important;}” accent_color=”#cfe4a6″][vc_column_text css=””]Date/Time: Tuesday 23 June\, 9.30am – 1.00pm\nLocation: Meeting Room 1\, Marlborough Library\, 15 High St\, Blenheim\nCost:\n$365 + GST (x1 attendee)\n$730 + GST (x2 attendees)\n$986 + GST (x3 attendees) \nCancellation Policy:  click here for details[/vc_column_text][/vc_column][/vc_row][vc_row gap=”35″][vc_column]ABOUT THE WORKSHOP[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1774493572913{padding-top: 15px !important;}” accent_color=”#61c3a7″][vc_column_text]In many work environments\, we may encounter clients or customers (or other stakeholders) who are anxious\, upset or concerned\, and communicate these emotions in challenging ways \, which  can take its toll on you and your colleagues. \nThis interactive workshop will enable participants to identify early and deescalate situations of unease and confrontation both over the phone and in person.  We will empower you with tools and tips to deal with difficult conversations with confidence and to recover from a difficult encounter more easily. \nLearning Objectives: \nAt the end of this 3.5 hour  program you will have a better understanding of why the challenging behaviour occurs\, how you can identify the early indications and contribute positively to the situation by applying de-escalation techniques\, and making sure you keep yourself and others safe. \nPayment and Cancellation Policy\nClick here for details \nAttendee Wellbeing Information\nClick here for details[/vc_column_text]COURSE CONTENT[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1774493605803{padding-top: 15px !important;}” accent_color=”#61c3a7″][vc_column_text css=””]You\, them and the environment \nUnderstanding the difficult situation and the other person’s behaviour and motivation \n\nTypes of uneasy situations – What are they really saying? What is happening for them?\n\nUnderstanding your own reactions to conflict \n\nResponding v reacting\nWhat you are bringing to the situation\n\nPreventing poor situations from escalating \n\nHigh quality conversations set the tone – first impressions count\nActive listening techniques\nUnderstanding your audience – reassuring\, respecting\, empathising.\n\nTechniques for dealing positively with challenging behaviour \n\nDefusing situational anger – de-escalation techniques\nExiting the situation – leaving the other person with dignity\n\nKeeping safe \n\n\n\nPhysical and emotional safety\nTeamwork & support – debriefing after an event\nConducting yourself professionally after a difficult encounter\nUnderstanding how you can make a positive difference\n\n\n\n[/vc_column_text][/vc_column][/vc_row]
URL:https://www.chapmaner.co.nz/training/effective-communication-de-escalating-and-difficult-behaviours-blenheim-3/
LOCATION:Marlborough Library Meeting Room 1\, 15 High Street\, Blenheim\, Marlborough\, New Zealand
CATEGORIES:Public Training and Seminars
ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2023/07/effective-communications-icon-150x150-new.png
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DTSTART;TZID=Pacific/Auckland:20260722T110000
DTEND;TZID=Pacific/Auckland:20260722T123000
DTSTAMP:20260515T121655
CREATED:20260325T011423Z
LAST-MODIFIED:20260505T010710Z
UID:10000352-1784718000-1784723400@www.chapmaner.co.nz
SUMMARY:Understanding Payroll  (Online Workshops)
DESCRIPTION:[vc_row][vc_column]ABOUT THE TRAINING[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”” accent_color=”#61c3a7″][vc_column_text css=””]These 2 x 1.5-hour interactive online workshops are designed for anyone who administers payroll either manually or using an online system that “does all the working out for them”.  The workshop will include an introduction to the essentials of the Holidays Act as well as the practical application of paying employees in various scenarios.   \nIn this training\, we’ll cover: \nTypes of employment\nPrivacy and record keeping\nMinimum entitlements including shift cancellations and zero hour contracts \nAnnual Leave\nMinimum Entitlements\nDefinitions for leave calculations\nPayment of Annual leave \nPublic & Alternative Holidays\, Sick Leave and Bereavement Leave\nMinimum Entitlements\nRelevant Daily Pay\, Average Daily Pay and Otherwise Working Day\nOther factors to consider \nParental Leave\nACC\nKiwiSaver \nPenalties for non-compliance \nPractical Examples and Scenarios: \nMeet Chloe\, a typical employee\, who takes all types of leave including parental and bereavement leave. Chloe changes her work status from full time to part time and has salary changes and more. \nLearn how to pay Chloe correctly in each scenario applying the legislation. \nAttendance at both workshops is required to complete the training. The total cost for the two sessions is $365 + GST. \nTo register: Please book the 22 July session and you will be automatically registered for the second session on 29 July. \nDates: Wednesday 22 + 29 July 2026 respectively (11.00am – 12.30pm) \nThese workshops are intentionally not recorded to encourage open discussion and protect privacy. Click here to read our Webinar Privacy & Recording Policy  \nPayment and Cancellation Policy\nClick here for details[/vc_column_text][/vc_column][/vc_row]
URL:https://www.chapmaner.co.nz/training/understanding-payroll-online-workshops/
LOCATION:Online Workshop\, Via Email Weblink\, New Zealand
CATEGORIES:Public Training and Seminars
ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2023/09/payroll-what-you-need-to-know-icon_150x150-new.png
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BEGIN:VEVENT
DTSTART;TZID=Pacific/Auckland:20260805T110000
DTEND;TZID=Pacific/Auckland:20260805T123000
DTSTAMP:20260515T121655
CREATED:20260326T001735Z
LAST-MODIFIED:20260505T010926Z
UID:10000353-1785927600-1785933000@www.chapmaner.co.nz
SUMMARY:Successful Management of Employee Performance (Online Workshop)
DESCRIPTION:[vc_row gap=”35″][/vc_row][vc_column][/vc_column]ABOUT THE WEBINAR[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1774494165770{padding-top: 15px !important;}” accent_color=”#61C3A7″][vc_column_text css=””]Managing performance well is one of the most important and often uncomfortable parts of being an employer. This practical online workshop is designed to help you confidently set expectations\, manage performance day to day\, and address issues early and fairly\, while staying aligned with good employment practice and legal obligations. \nThis 1.5-hour online workshop is practical\, focused\, and designed for employers and managers who want clear guidance they can apply straight away. \nIn this workshop\, we cover: \n\nGetting the best from our performance management processes\nTips for setting (or resetting) clear standards\nEveryday performance conversations and strategies\nAddressing issues early\nPerformance improvement plans\nNext steps if needed\n\nThis workshop works well on its own or can be combined with our Disciplinary Process webinar. Each workshop is $205 + GST or $365 + GST when booked together. \nThis online workshop is intentionally not recorded to encourage open discussion and protect privacy. Click here to read our Webinar Privacy & Recording Policy  \nPayment and Cancellation Policy\nClick here for details[/vc_column_text]
URL:https://www.chapmaner.co.nz/training/successful-management-of-employee-performance-webinar-9/
LOCATION:Online Workshop\, Via Email Weblink\, New Zealand
CATEGORIES:Public Training and Seminars
ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2023/09/performance-management-icon_150x150-new.png
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DTSTART;TZID=Pacific/Auckland:20260812T110000
DTEND;TZID=Pacific/Auckland:20260812T123000
DTSTAMP:20260515T121655
CREATED:20260325T235751Z
LAST-MODIFIED:20260505T011141Z
UID:10000355-1786532400-1786537800@www.chapmaner.co.nz
SUMMARY:The Disciplinary Process (Online Workshop)
DESCRIPTION:[vc_row gap=”35″][/vc_row][vc_column][/vc_column]ABOUT THE WEBINAR[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1774494326028{padding-top: 15px !important;}” accent_color=”#61c3a7″][vc_column_text css=””]When a workplace issue needs a more formal response\, it’s essential to follow a fair and robust disciplinary process. Getting it wrong can be costly\, time-consuming\, and frustrating. This practical online workshop gives you a clear\, step-by-step approach from the first sign of an issue (“I think we have a problem”) through to a confident\, well-managed outcome with practical tips and tricks along the way. \nThis 1.5-hour online workshop is practical\, focused\, and designed for employers and managers who want clear guidance they can apply straight away. \nIn this workshop\, we cover: \n\nPerformance vs behaviour – choosing the right process\nMisconduct vs serious misconduct\nKey steps of a disciplinary process\nConsiderations and implementation\nAvoiding common process issues and pitfalls\nTermination of employment\nOutcomes and what can happen next\n\nThis workshop works well on its own and is also great when combined with our Successful Management of Employee Performance webinar for a complete approach. Each workshop is $205 + GST or $365 + GST when booked together. \nThis online workshop is intentionally not recorded to encourage open discussion and protect privacy. Click here to read our Webinar Privacy & Recording Policy  \nPayment and Cancellation Policy\nClick here for details[/vc_column_text][vc_row][vc_column][vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ accent_color=”#61c3a7″][/vc_column][/vc_row]
URL:https://www.chapmaner.co.nz/training/the-disciplinary-process-webinar-17/
LOCATION:Online Workshop\, Via Email Weblink\, New Zealand
CATEGORIES:Public Training and Seminars
ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2023/09/personal-grievances-icon_150x150-1-new.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Pacific/Auckland:20260819T130000
DTEND;TZID=Pacific/Auckland:20260819T143000
DTSTAMP:20260515T121655
CREATED:20260325T203015Z
LAST-MODIFIED:20260504T211122Z
UID:10000354-1787144400-1787149800@www.chapmaner.co.nz
SUMMARY:Effective Communication: De-escalating and Difficult Behaviours (Online Workshops)
DESCRIPTION:[vc_row gap=”35″ disable_element=”yes”][vc_column width=”1/2″][vc_single_image image=”5900″ alignment=”center”][/vc_column][vc_column width=”1/2″]THE DETAILS[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1552611383036{padding-top: 15px !important;}” accent_color=”#cfe4a6″][vc_column_text css=””]Date/Times: 19 & 26 Aug 2026\, 11.00am – 12.30pm\nVenue: Online Workshop\nCost: $365 + GST\nCancellation Policy:  click here for details[/vc_column_text][/vc_column][/vc_row][vc_row gap=”35″][vc_column]ABOUT THE WORKSHOP[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1774494558201{padding-top: 15px !important;}” accent_color=”#61c3a7″][vc_column_text css=””]In many work environments\, we may encounter clients or customers (or other stakeholders) who are anxious\, upset or concerned\, and communicate these emotions in challenging ways \, which can take its toll on you and your colleagues. \nThese 2 interactive online workshops will enable participants to identify early and de-escalate situations of unease and confrontation both over the phone and in person.  We will empower you with tools and tips to deal with difficult conversations with confidence and to recover from a difficult encounter more easily. \nAttendance at both webinars is required to complete the training. The total cost for the two sessions is $365 + GST. \nTo register\, please book the 19 August session. You will then be automatically registered for the second session on 26 August. \nDates: Wednesday 19 + 26 August respectively (1.00pm – 2.30pm) \nThis online workshop is intentionally not recorded to encourage open discussion and protect privacy. Click here to read our Webinar Privacy & Recording Policy  \nPayment and Cancellation Policy\nClick here for details[/vc_column_text]COURSE CONTENT[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1774494670196{padding-top: 15px !important;}” accent_color=”#61c3a7″][vc_column_text css=””]You\, them and the environment \nUnderstanding the difficult situation and the other person’s behaviour and motivation \n\nTypes of uneasy situations – What are they really saying? What is happening for them?\n\nUnderstanding your own reactions to conflict \n\nResponding v reacting\nWhat you are bringing to the situation\n\nPreventing poor situations from escalating \n\nHigh quality conversations set the tone – first impressions count\nActive listening techniques\nUnderstanding your audience – reassuring\, respecting\, empathising.\n\nTechniques for dealing positively with challenging behaviour \n\nDefusing situational anger – de-escalation techniques\nExiting the situation – leaving the other person with dignity\n\nKeeping safe \n\n\n\nPhysical and emotional safety\nTeamwork & support – debriefing after an event\nConducting yourself professionally after a difficult encounter\nUnderstanding how you can make a positive difference\n\n\n\n[/vc_column_text][/vc_column][/vc_row]
URL:https://www.chapmaner.co.nz/training/effective-communication-de-escalating-and-difficult-behaviours-webinars-x-2-4/
LOCATION:Online Workshop\, Via Email Weblink\, New Zealand
CATEGORIES:Public Training and Seminars
ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2023/07/effective-communications-icon-150x150-new.png
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