BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Chapman ER - ECPv6.17.2//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-ORIGINAL-URL:https://www.chapmaner.co.nz X-WR-CALDESC:Events for Chapman ER REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:Pacific/Auckland BEGIN:STANDARD TZOFFSETFROM:+1300 TZOFFSETTO:+1200 TZNAME:NZST DTSTART:20240406T140000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+1200 TZOFFSETTO:+1300 TZNAME:NZDT DTSTART:20240928T140000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+1300 TZOFFSETTO:+1200 TZNAME:NZST DTSTART:20250405T140000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+1200 TZOFFSETTO:+1300 TZNAME:NZDT DTSTART:20250927T140000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+1300 TZOFFSETTO:+1200 TZNAME:NZST DTSTART:20260404T140000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+1200 TZOFFSETTO:+1300 TZNAME:NZDT DTSTART:20260926T140000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+1300 TZOFFSETTO:+1200 TZNAME:NZST DTSTART:20270403T140000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+1200 TZOFFSETTO:+1300 TZNAME:NZDT DTSTART:20270925T140000 END:DAYLIGHT END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=Pacific/Auckland:20260812T110000 DTEND;TZID=Pacific/Auckland:20260812T123000 DTSTAMP:20260505T011141Z CREATED:20260325T235751Z LAST-MODIFIED:20260505T011141Z UID:10000355-1786532400-1786537800@www.chapmaner.co.nz SUMMARY:The Disciplinary Process (Online Workshop) DESCRIPTION:[vc_row gap=”35″][/vc_row][vc_column][/vc_column]ABOUT THE WEBINAR[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1774494326028{padding-top: 15px !important;}” accent_color=”#61c3a7″][vc_column_text css=””]When a workplace issue needs a more formal response\, it’s essential to follow a fair and robust disciplinary process. Getting it wrong can be costly\, time-consuming\, and frustrating. This practical online workshop gives you a clear\, step-by-step approach from the first sign of an issue (“I think we have a problem”) through to a confident\, well-managed outcome with practical tips and tricks along the way. \nThis 1.5-hour online workshop is practical\, focused\, and designed for employers and managers who want clear guidance they can apply straight away. \nIn this workshop\, we cover: \n\nPerformance vs behaviour – choosing the right process\nMisconduct vs serious misconduct\nKey steps of a disciplinary process\nConsiderations and implementation\nAvoiding common process issues and pitfalls\nTermination of employment\nOutcomes and what can happen next\n\nThis workshop works well on its own and is also great when combined with our Successful Management of Employee Performance webinar for a complete approach. Each workshop is $205 + GST or $365 + GST when booked together. \nThis online workshop is intentionally not recorded to encourage open discussion and protect privacy. Click here to read our Webinar Privacy & Recording Policy  \nPayment and Cancellation Policy\nClick here for details[/vc_column_text][vc_row][vc_column][vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ accent_color=”#61c3a7″][/vc_column][/vc_row] URL:https://www.chapmaner.co.nz/training/the-disciplinary-process-webinar-17/ LOCATION:Online Workshop\, Via Email Weblink\, New Zealand CATEGORIES:Public Training and Seminars ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2023/09/personal-grievances-icon_150x150-1-new.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Pacific/Auckland:20260723T110000 DTEND;TZID=Pacific/Auckland:20260723T123000 DTSTAMP:20260602T232513Z CREATED:20260602T224723Z LAST-MODIFIED:20260602T232513Z UID:10000364-1784804400-1784809800@www.chapmaner.co.nz SUMMARY:Holding the Standard: What to do when behaviour starts to slip (Online Workshop) DESCRIPTION:[vc_row gap=”35″][/vc_row][vc_column][/vc_column]ABOUT THE ONLINE WORKSHOP[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1774918722011{padding-top: 15px !important;}” accent_color=”#61c3a7″][vc_column_text css=””]In most workplaces\, small issues build quietly. Behaviour shifts. Standards soften. Lines get blurred. \nWhat is left unchecked early\, often becomes much harder to manage later. \nThis practical workshop gives leaders and managers a simple\, structured approach to recognise warning signs\, respond before issues escalate\, and maintain clear\, consistent standards across the organisation. \nMany leaders see problems forming but hesitate: \n\nIs this serious enough to act on?\nAm I overreacting? Am I underreacting?\nWhat can I do now without making it bigger than it is?\n\nDoing nothing carries its own risk. \nThis session focuses on how to take early\, practical action with confidence. \nWho should attend? \nAnyone responsible for managing people\, setting expectations and addressing behaviour. \nWe also offer a tailored in-house workshop for your organisation. Here is the link – Great Place to Work: Everyday Healthy Habits of Teams \nWhat you’ll walk away with \n\nConfidence identifying when behaviour is starting to slip\nClear judgement on when to step in\nPractical options to address issues before things escalate\nA more consistent\, fair approach to managing behaviour\nSimple ways to reinforce expectations and close gaps\n\nWhat we cover \n\nHow leaders influence workplace standards and culture\nThe early signs that behaviour is starting to shift\nWhy issues are often left too long and the risk in that\nWhere behaviour becomes a business and legal risk\nUnderstanding harassment and workplace obligations in a practical way\nThe role of consistency\, fairness\, and timely decisions\nSimple ways to reset expectations and reinforce standards\nBuilding a proactive culture where poor behaviour does not gain ground\n\nPayment: You will be sent an invoice once the session is completed. \nThis online workshop is intentionally not recorded to encourage open discussion and protect privacy. Click here to read our Webinar Privacy & Recording Policy  \nPayment and Cancellation Policy\nClick here for details[/vc_column_text][vc_row][vc_column][vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ accent_color=”#61c3a7″][/vc_column][/vc_row][vc_row][vc_column][/vc_column][/vc_row] URL:https://www.chapmaner.co.nz/training/holding-the-standard-what-to-do-when-behaviour-starts-to-slip-online-workshop/ LOCATION:Online Workshop\, Via Email Weblink\, New Zealand CATEGORIES:Public Training and Seminars ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2026/06/managing-difficult-employee-behaviours-icon_150x150-new.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Pacific/Auckland:20260722T110000 DTEND;TZID=Pacific/Auckland:20260722T123000 DTSTAMP:20260505T010710Z CREATED:20260325T011423Z LAST-MODIFIED:20260505T010710Z UID:10000352-1784718000-1784723400@www.chapmaner.co.nz SUMMARY:Understanding Payroll (Online Workshops) DESCRIPTION:[vc_row][vc_column]ABOUT THE TRAINING[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”” accent_color=”#61c3a7″][vc_column_text css=””]These 2 x 1.5-hour interactive online workshops are designed for anyone who administers payroll either manually or using an online system that “does all the working out for them”.  The workshop will include an introduction to the essentials of the Holidays Act as well as the practical application of paying employees in various scenarios.   \nIn this training\, we’ll cover: \nTypes of employment\nPrivacy and record keeping\nMinimum entitlements including shift cancellations and zero hour contracts \nAnnual Leave\nMinimum Entitlements\nDefinitions for leave calculations\nPayment of Annual leave \nPublic & Alternative Holidays\, Sick Leave and Bereavement Leave\nMinimum Entitlements\nRelevant Daily Pay\, Average Daily Pay and Otherwise Working Day\nOther factors to consider \nParental Leave\nACC\nKiwiSaver \nPenalties for non-compliance \nPractical Examples and Scenarios: \nMeet Chloe\, a typical employee\, who takes all types of leave including parental and bereavement leave. Chloe changes her work status from full time to part time and has salary changes and more. \nLearn how to pay Chloe correctly in each scenario applying the legislation. \nAttendance at both workshops is required to complete the training. The total cost for the two sessions is $365 + GST. \nTo register: Please book the 22 July session and you will be automatically registered for the second session on 29 July. \nDates: Wednesday 22 + 29 July 2026 respectively (11.00am – 12.30pm) \nThese workshops are intentionally not recorded to encourage open discussion and protect privacy. Click here to read our Webinar Privacy & Recording Policy  \nPayment and Cancellation Policy\nClick here for details[/vc_column_text][/vc_column][/vc_row] URL:https://www.chapmaner.co.nz/training/understanding-payroll-online-workshops/ LOCATION:Online Workshop\, Via Email Weblink\, New Zealand CATEGORIES:Public Training and Seminars ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2023/09/payroll-what-you-need-to-know-icon_150x150-new.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Pacific/Auckland:20260721T093000 DTEND;TZID=Pacific/Auckland:20260721T130000 DTSTAMP:20260529T002503Z CREATED:20250313T232148Z LAST-MODIFIED:20260529T002503Z UID:10000323-1784626200-1784638800@www.chapmaner.co.nz SUMMARY:Effective Communication: De-escalating and Difficult Behaviours (Blenheim) DESCRIPTION:[vc_row gap=”35″ disable_element=”yes”][vc_column width=”1/2″][vc_single_image image=”5900″ alignment=”center”][/vc_column][vc_column width=”1/2″]THE DETAILS[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1552611383036{padding-top: 15px !important;}” accent_color=”#cfe4a6″][vc_column_text css=””]Date/Time: Tuesday 21 July\, 9.30am – 1.00pm\nLocation: Meeting Room 1\, Marlborough Library\, 15 High St\, Blenheim\nCost:\n$365 + GST (x1 attendee)\n$730 + GST (x2 attendees)\n$986 + GST (x3 attendees) \nCancellation Policy:  click here for details[/vc_column_text][/vc_column][/vc_row][vc_row gap=”35″][vc_column]ABOUT THE WORKSHOP[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1774493572913{padding-top: 15px !important;}” accent_color=”#61c3a7″][vc_column_text]In many work environments\, we may encounter clients or customers (or other stakeholders) who are anxious\, upset or concerned\, and communicate these emotions in challenging ways \, which  can take its toll on you and your colleagues. \nThis interactive workshop will enable participants to identify early and deescalate situations of unease and confrontation both over the phone and in person.  We will empower you with tools and tips to deal with difficult conversations with confidence and to recover from a difficult encounter more easily. \nLearning Objectives: \nAt the end of this 3.5 hour  program you will have a better understanding of why the challenging behaviour occurs\, how you can identify the early indications and contribute positively to the situation by applying de-escalation techniques\, and making sure you keep yourself and others safe. \nPayment and Cancellation Policy\nClick here for details \nAttendee Wellbeing Information\nClick here for details[/vc_column_text]COURSE CONTENT[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1774493605803{padding-top: 15px !important;}” accent_color=”#61c3a7″][vc_column_text css=””]You\, them and the environment \nUnderstanding the difficult situation and the other person’s behaviour and motivation \n\nTypes of uneasy situations – What are they really saying? What is happening for them?\n\nUnderstanding your own reactions to conflict \n\nResponding v reacting\nWhat you are bringing to the situation\n\nPreventing poor situations from escalating \n\nHigh quality conversations set the tone – first impressions count\nActive listening techniques\nUnderstanding your audience – reassuring\, respecting\, empathising.\n\nTechniques for dealing positively with challenging behaviour \n\nDefusing situational anger – de-escalation techniques\nExiting the situation – leaving the other person with dignity\n\nKeeping safe \n\n\n\nPhysical and emotional safety\nTeamwork & support – debriefing after an event\nConducting yourself professionally after a difficult encounter\nUnderstanding how you can make a positive difference\n\n\n\n[/vc_column_text][/vc_column][/vc_row] URL:https://www.chapmaner.co.nz/training/effective-communication-de-escalating-and-difficult-behaviours-blenheim-3/ LOCATION:Marlborough Library Meeting Room 1\, 15 High Street\, Blenheim\, Marlborough\, New Zealand CATEGORIES:Public Training and Seminars ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2023/07/effective-communications-icon-150x150-new.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Pacific/Auckland:20260618T123000 DTEND;TZID=Pacific/Auckland:20260618T131500 DTSTAMP:20260601T051349Z CREATED:20260528T223421Z LAST-MODIFIED:20260601T051349Z UID:10000362-1781785800-1781788500@www.chapmaner.co.nz SUMMARY:The Behaviour Creep Effect (Webinar) DESCRIPTION:[vc_row gap=”35″][/vc_row][vc_column][/vc_column]ABOUT THE WEBINAR[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1774918722011{padding-top: 15px !important;}” accent_color=”#61c3a7″][vc_column_text css=””]How unchecked behaviour escalates into measurable business costs \nWhat starts as “just a joke” can quietly become a serious business risk. \nIn this 45 minute webinar (plus 10 minutes for questions)\, we introduce our Behaviour Creep Effect model\, a practical framework showing how ‘minor’ harassment\, sexism\, and other overlooked behaviour can escalate into reduced productivity\, cultural decline\, and personal grievance exposure. \nThis webinar is designed to help employers recognise the early signs and take timely\, proportionate action before issues become costly. \nIn this session\, we cover: \n\nHow behaviour shifts from isolated → normalised → damaging\nThe language of minimisation (“just joking”\, “too sensitive”) and what it really signals\nThe point where issues move from manageable to legally risky\nWhat a good employer response looks like\nHow early intervention protects both people and profit\n\nPractical\, relevant\, and grounded in NZ legislative requirements\, this webinar is presented by Kay Chapman and Claire Chambers. \nCost: $45 + GST \nPayment: You will be sent an invoice once the session is completed. \nThis webinar is intentionally not recorded to encourage open discussion and protect privacy. Click here to read our Webinar Privacy & Recording Policy [/vc_column_text][vc_row][vc_column][vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ accent_color=”#61c3a7″][/vc_column][/vc_row][vc_row][vc_column][/vc_column][/vc_row] URL:https://www.chapmaner.co.nz/training/the-behaviour-creep-effect-webinar/ LOCATION:Online Workshop\, Via Email Weblink\, New Zealand CATEGORIES:Public Training and Seminars ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2023/08/free-seminars-icon_150x150-new.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Pacific/Auckland:20260513T110000 DTEND;TZID=Pacific/Auckland:20260513T123000 DTSTAMP:20260505T010056Z CREATED:20251127T202355Z LAST-MODIFIED:20260505T010056Z UID:10000345-1778670000-1778675400@www.chapmaner.co.nz SUMMARY:Successful Management of Employee Performance (Online Workshop) DESCRIPTION:[vc_row gap=”35″][/vc_row][vc_column][/vc_column]ABOUT THE TRAINING[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1774490786419{padding-top: 15px !important;}” accent_color=”#61C3A7″][vc_column_text css=””]Managing performance well is one of the most important and often uncomfortable parts of being an employer. This practical online workshop is designed to help you confidently set expectations\, manage performance day to day\, and address issues early and fairly\, while staying aligned with good employment practice and legal obligations. \nThis 1½-hour online workshop is practical\, focused\, and designed for employers and managers who want clear guidance they can apply straight away. \nIn this online workshop\, we cover: \n\nGetting the best from our performance management processes\nTips for setting (or resetting) clear standards\nEveryday performance conversations and strategies\nAddressing issues early\nPerformance improvement plans\nNext steps if needed\n\nThis training works well on its own or can be combined with our Disciplinary Process webinar. Each workshop is $205 + GST or $365 + GST when booked together. \nThis online training is intentionally not recorded to encourage open discussion and protect privacy. Click here to read our Webinar Privacy & Recording Policy  \nPayment and Cancellation Policy\nClick here for details[/vc_column_text] URL:https://www.chapmaner.co.nz/training/successful-management-of-employee-performance-online-workshop/ LOCATION:Online Workshop\, Via Email Weblink\, New Zealand CATEGORIES:Public Training and Seminars ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2023/09/performance-management-icon_150x150-new.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Pacific/Auckland:20260423T123000 DTEND;TZID=Pacific/Auckland:20260423T140000 DTSTAMP:20260414T225849Z CREATED:20251218T021902Z LAST-MODIFIED:20260414T225849Z UID:10000351-1776947400-1776952800@www.chapmaner.co.nz SUMMARY:This is genuinely interesting (and important) - Let’s Talk Privacy (Webinar) DESCRIPTION:[vc_row gap=”35″][/vc_row][vc_column][/vc_column]ABOUT THE WEBINAR[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1774491873276{padding-top: 15px !important;}” accent_color=”#61C3A7″][vc_column_text css=””]Have you ever sent an email to the wrong person\, kept hold of client or employee personal information longer than needed\, had an IT data breach\, forgotten to remove an ex-employee’s access from your systems\, had someone ask for a reference without that person’s permission\, or had a worried parent/partner ask for information about an employee? \nThese everyday issues can put you and your organisation in breach of the Privacy Act and the potential consequences are far reaching and costly. \nThis informative webinar will help Business Owners\, Directors and/ or Senior Managers to understand the Privacy Act\, their obligations and how to make practical changes to ensure compliance. \nWebinar Toolkit available for purchase as part of this session are: \n\nA company compliance assessment checklist $65 + GST (normally $95 + GST)\nBase Privacy Policy Template $495 + GST (normally $650 + GST)\n\nThis webinar can also be presented onsite\, customised for employees. Designed for upskilling your employees with knowledge and skills needed to effectively safeguard personal information and comply with the Privacy Act. Click here for details. \nIn this webinar\, we’ll cover: \n\nPrivacy Act Principles and 1 December 2020 changes to the Act\nCollection\, storage and use of information\nKeeping information up to date\nProcesses for addressing privacy concerns\nPrivacy Policies and Audits\nWebsite/online considerations\nMonitoring\, Surveillance and GPS tracking considerations\nOther management initiatives\, such as Privacy Officer role\n\nThis webinar is intentionally not recorded to encourage open discussion and protect privacy. Click here to read our Webinar Privacy & Recording Policy  \nPayment and Cancellation Policy\nClick here for details[/vc_column_text] URL:https://www.chapmaner.co.nz/training/this-is-genuinely-interesting-and-important-lets-talk-privacy-webinar-5/ LOCATION:Online Workshop\, Via Email Weblink\, New Zealand CATEGORIES:Public Training and Seminars ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2023/08/agreements-policies-icon-150x150-new.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Pacific/Auckland:20260421T123000 DTEND;TZID=Pacific/Auckland:20260421T133000 DTSTAMP:20260415T025209Z CREATED:20260331T015120Z LAST-MODIFIED:20260415T025209Z UID:10000357-1776774600-1776778200@www.chapmaner.co.nz SUMMARY:Legislation Changes - What you need to know (Webinar) DESCRIPTION:[vc_row gap=”35″][/vc_row][vc_column][/vc_column]ABOUT THE WEBINAR[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1774918722011{padding-top: 15px !important;}” accent_color=”#61c3a7″][vc_column_text css=””]Major employment law changes are now in force (from 21 February). They may reduce some personal grievance exposure\, but they also create new trip‑wires for employers if you get the rules wrong. \nTopics Covered: \n\nPersonal grievance remedy reductions\, including the “serious misconduct” threshold\nContractor vs employee: the new “gateway test” (and what happens if you don’t meet every criterion)\nThe end of the 30-day collective rule and what this changes for new employees\nThe $200\,000 threshold for unjustified dismissal claims (including timing and what counts towards the $200k)\nWhat you should review now (agreements\, policies and onboarding)\n\nA focused\, practical session on what’s changed and what to do next. \nCost: $45 + GST per organisation (share link with colleagues to individually register within your organisation\, invoice emailed after the event) \nPayment: You will be invoiced once the session is completed. \nQuestions can be submitted in advance to office@chapmaner.co.nz or raised during registration. \nThis webinar is intentionally not recorded to encourage open discussion and protect privacy. Click here to read our Webinar Privacy & Recording Policy [/vc_column_text][vc_row][vc_column][vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ accent_color=”#61c3a7″][/vc_column][/vc_row][vc_row][vc_column][/vc_column][/vc_row] URL:https://www.chapmaner.co.nz/training/legislation-changes-what-you-need-to-know-webinar/ LOCATION:Online Workshop\, Via Email Weblink\, New Zealand CATEGORIES:Public Training and Seminars ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2023/08/free-seminars-icon_150x150-new.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Pacific/Auckland:20260415T110000 DTEND;TZID=Pacific/Auckland:20260415T123000 DTSTAMP:20260326T022247Z CREATED:20251127T202622Z LAST-MODIFIED:20260326T022247Z UID:10000346-1776250800-1776256200@www.chapmaner.co.nz SUMMARY:The Disciplinary Process (Webinar) DESCRIPTION:[vc_row gap=”35″][/vc_row][vc_column][/vc_column]ABOUT THE WEBINAR[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1774491625645{padding-top: 15px !important;}” accent_color=”#61c3a7″][vc_column_text css=””]When a workplace issue needs a more formal response\, it’s essential to follow a fair and robust disciplinary process. Getting it wrong can be costly\, time-consuming\, and frustrating. This practical webinar gives you a clear\, step-by-step approach from the first sign of an issue (“I think we have a problem”) through to a confident\, well-managed outcome with practical tips and tricks along the way. \nThis 1½hour webinar is practical\, focused\, and designed for employers and managers who want clear guidance they can apply straight away. \nIn this webinar\, we cover: \n\nPerformance vs behaviour choosing the right process\nMisconduct vs serious misconduct\nKey steps of a disciplinary process\nConsiderations and implementation\nAvoiding common process issues and pitfalls\nTermination of employment\nOutcomes and what can happen next\n\nThis webinar works well on its own and is also great when combined with our Successful Management of Employee Performance webinar for a complete approach. Each webinar is $205 + GST or $365 + GST when booked together. \nThis webinar is intentionally not recorded to encourage open discussion and protect privacy. Click here to read our Webinar Privacy & Recording Policy  \nPayment and Cancellation Policy\nClick here for details[/vc_column_text][vc_row][vc_column][vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ accent_color=”#61c3a7″][/vc_column][/vc_row] URL:https://www.chapmaner.co.nz/training/the-disciplinary-process-webinar-16/ LOCATION:Online Workshop\, Via Email Weblink\, New Zealand CATEGORIES:Public Training and Seminars ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2023/09/personal-grievances-icon_150x150-1-new.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Pacific/Auckland:20260319T113000 DTEND;TZID=Pacific/Auckland:20260319T130000 DTSTAMP:20251211T231614Z CREATED:20251127T203937Z LAST-MODIFIED:20251211T231614Z UID:10000348-1773919800-1773925200@www.chapmaner.co.nz SUMMARY:Understanding Payroll (Webinars x 2) DESCRIPTION:[vc_row][vc_column]ABOUT THE WORKSHOP[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ accent_color=”#61c3a7″][vc_column_text css=””]These 2 x 1.5hour interactive webinars are designed for anyone who administers payroll either manually or using an online system that “does all the working out for them”.  The workshop will include an introduction to the essentials of the Holidays Act as well as the practical application of paying employees in various scenarios.   \nEach webinar will be limited to a maximum of 9 people to enhance your learning outcome. Attendance at both webinars is required to complete the training. The total cost for the two sessions is $352 + GST. \nTo register: Please book the 19 March session and you will be automatically registered for the second session on 26 March. \nWebinar 1: Thursday 19 March 2026 (11.30am – 1.00pm)\nWebinar 2: Thursday 26 March 2026 (11.30am – 1.00pm) \nParticipants will better understand the rules around the Holidays Act and how to apply it to paying staff correctly which will: \n\nReduce the risk of incorrect payments that could be costly to your business\nEnsure compliance with legislative requirements\n\nLearning Outcomes \nOn successful completion of this workshop participants will be able to: \n\nIdentify the difference between Relative Daily Pay\, Average Daily Pay and otherwise working day and what is included in the calculation for Public Holidays\, Sick Leave\, and Bereavement Leave\nIdentify the difference between Ordinary Weekly Earnings and Average Weekly Earnings and what is included in the calculation for Annual Leave\nFeel more confident when calculating or checking leave and other payments\nEnsure they are meeting their legislative requirements\n\nPayment and Cancellation Policy\nClick here for details[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column]COURSE CONTENT[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1691633653319{padding-top: 15px !important;}” accent_color=”#61c3a7″][vc_column_text]Types of employment\nPrivacy and record keeping\nMinimum entitlements including shift cancellations and zero hour contracts\nAnnual Leave\nMinimum Entitlements\nDefinitions for leave calculations\nPayment of Annual leave \nPublic & Alternative Holidays\, Sick Leave and Bereavement leave\nMinimum Entitlements\nRelevant Daily Pay\, Average Daily Pay and Otherwise Working Day\nOther factors to consider \nParental Leave\nACC\nKiwiSaver \n  \nPenalties for non-compliance \nPractical Examples and Scenarios  \nMeet Chloe\, a typical employee\, who takes all types of leave including parental and bereavement leave. Chloe changes her work status from full time to part time and has salary changes and more. \nLearn how to pay Chloe correctly in each scenario applying the legislation.[/vc_column_text][/vc_column][/vc_row] URL:https://www.chapmaner.co.nz/training/understanding-payroll-webinars-x-2-8/ LOCATION:Online Workshop\, Via Email Weblink\, New Zealand CATEGORIES:Public Training and Seminars ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2023/09/payroll-what-you-need-to-know-icon_150x150-new.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Pacific/Auckland:20260318T110000 DTEND;TZID=Pacific/Auckland:20260318T123000 DTSTAMP:20260125T233736Z CREATED:20250313T231046Z LAST-MODIFIED:20260125T233736Z UID:10000321-1773831600-1773837000@www.chapmaner.co.nz SUMMARY:Effective Communication: De-escalating and Difficult Behaviours (Webinars x 2) DESCRIPTION:[vc_row gap=”35″ disable_element=”yes”][vc_column width=”1/2″][vc_single_image image=”5900″ alignment=”center”][/vc_column][vc_column width=”1/2″]THE DETAILS[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1552611383036{padding-top: 15px !important;}” accent_color=”#cfe4a6″][vc_column_text css=””]Date/Times: 18 March & 1 April 2026\, 11.00am – 12.30pm\nLocation: Chapman Employment Relations\, 56 Waimea Road\, Nelson\nCost: $352 + GST\nCancellation Policy:  click here for details[/vc_column_text][/vc_column][/vc_row][vc_row gap=”35″][vc_column]ABOUT THE WORKSHOP[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1691634089720{padding-top: 15px !important;}” accent_color=”#61c3a7″][vc_column_text css=””]In many work environments\, we may encounter clients or customers (or other stakeholders) who are anxious\, upset or concerned\, and communicate these emotions in challenging ways \, which can take its toll on you and your colleagues. \nThese 2 interactive webinars will enable participants to identify early and de-escalate situations of unease and confrontation both over the phone and in person.  We will empower you with tools and tips to deal with difficult conversations with confidence and to recover from a difficult encounter more easily. \nEach webinar will be limited to a maximum of 9 people to enhance your learning outcome. Attendance at both webinars is required to complete the training. The total cost for the two sessions is $352 + GST. \nTo register\, please book the 18 March session. You will then be automatically registered for the second session on 5 November. \nWebinar 1: Wednesday 18 March (11.00am – 12.30pm)\nWebinar 2: Wednesday 1 April (11.00am – 12.30pm) \nLearning Objectives: \nAt the end of this program you will have a better understanding of why the challenging behaviour occurs\, how you can identify the early indications and contribute positively to the situation by applying de-escalation techniques\, and making sure you keep yourself and others safe. \nPayment and Cancellation Policy\nClick here for details \nAttendee Wellbeing Information\nClick here for details[/vc_column_text]COURSE CONTENT[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1691634094647{padding-top: 15px !important;}” accent_color=”#61c3a7″][vc_column_text css=””]You\, them and the environment \nUnderstanding the difficult situation and the other person’s behaviour and motivation \n\nTypes of uneasy situations – What are they really saying? What is happening for them?\n\nUnderstanding your own reactions to conflict \n\nResponding v reacting\nWhat you are bringing to the situation\n\nPreventing poor situations from escalating \n\nHigh quality conversations set the tone – first impressions count\nActive listening techniques\nUnderstanding your audience – reassuring\, respecting\, empathising.\n\nTechniques for dealing positively with challenging behaviour \n\nDefusing situational anger – de-escalation techniques\nExiting the situation – leaving the other person with dignity\n\nKeeping safe \n\n\n\nPhysical and emotional safety\nTeamwork & support – debriefing after an event\nConducting yourself professionally after a difficult encounter\nUnderstanding how you can make a positive difference\n\n\n\n[/vc_column_text][/vc_column][/vc_row] URL:https://www.chapmaner.co.nz/training/effective-communication-de-escalating-and-difficult-behaviours-5/ LOCATION:Online Workshop\, Via Email Weblink\, New Zealand CATEGORIES:Public Training and Seminars ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2023/07/effective-communications-icon-150x150-new.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Pacific/Auckland:20260226T113000 DTEND;TZID=Pacific/Auckland:20260226T123000 DTSTAMP:20251209T203538Z CREATED:20251209T203538Z LAST-MODIFIED:20251209T203538Z UID:10000349-1772105400-1772109000@www.chapmaner.co.nz SUMMARY:Free Webinar: Can I do That? DESCRIPTION:[vc_row][vc_column][vc_column_text css=””]Are you ever unsure about what you can do in tricky workplace situations? \nJoin us online to get answers to key questions commonly asked by employers. We will provide practical insights to help you navigate employment law with more confidence. \nEveryone is welcome to attend. \nQuestions we will cover: \n\nCan I just let a casual employee go?\nWhat do I do if someone fails a drug test?\nHow do I handle repeated absences?\nCan I make deductions from minimum wage employees?\nRedundancy: do I have to consult my employees?\n\n\nCan I require attendance at a disciplinary when the person is sick?\nDo I have to investigate a bullying allegation when I know it isn’t true?\n\nFeel free to share this invitation with others business owners or managers who could benefit. \nThis webinar will not be recorded. \nIf you have a specific questions you would like answered\, please email it to office@chapmaner.co.nz  by Tuesday 10 February or mention it in the comments section during registration.[/vc_column_text][/vc_column][/vc_row] URL:https://www.chapmaner.co.nz/training/free-webinar-can-i-do-that/ LOCATION:Online Workshop\, Via Email Weblink\, New Zealand CATEGORIES:Public Training and Seminars ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2023/08/free-seminars-icon_150x150-new.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Pacific/Auckland:20260219T093000 DTEND;TZID=Pacific/Auckland:20260219T130000 DTSTAMP:20260211T033448Z CREATED:20251125T203438Z LAST-MODIFIED:20260211T033448Z UID:10000344-1771493400-1771506000@www.chapmaner.co.nz SUMMARY:The Ultimate Team Leader (Blenheim) DESCRIPTION:[vc_row gap=”35″ disable_element=”yes”][vc_column width=”1/2″][vc_single_image image=”5900″ alignment=”center”][/vc_column][vc_column width=”1/2″]THE DETAILS[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1552611383036{padding-top: 15px !important;}” accent_color=”#cfe4a6″][vc_column_text css=””]Date/Time: Thu 19 February 2026\, 9.30am – 1.00pm\nLocation: Marlborough Library\, Meeting Room 2\, 15 High Street\, Blenheim \nCost: $352 + GST/delegate (2 delegates $675 + GST\, 3 delegates $940 + GST) \nCancellation Policy:  click here for details[/vc_column_text][/vc_column][/vc_row][vc_row gap=”35″][vc_column]ABOUT THE WORKSHOP[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1552611408853{padding-top: 15px !important;}” accent_color=”#cfe4a6″][vc_column_text css=””]Join us at this workshop designed to elevate your leadership skills and empower you with practical tools and tips. This program is our most popular and perfect for newly appointed team leaders\, existing leaders seeking formal training\, and potential leaders looking to build a strong foundation. \nYou’ll learn effective delegation\, improve communication\, utilise people’s strengths within your team\, and plan for positive change. \nWith a maximum of 12 participants per session\, you’ll receive personalised attention to enhance your learning experience. Don’t miss this opportunity to develop your skills and lead your team to success! \nPayment and Cancellation Policy\nClick here for details \nAttendee Wellbeing Information\nClick here for details[/vc_column_text]COURSE CONTENT[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1548384820087{padding-top: 15px !important;}” accent_color=”#cfe4a6″][vc_column_text css=””]Leadership\nLeadership v’s Management styles of people management\nThe benefits of a high performing team and how to cultivate\nUtilising high trust\nEffectively managing your time and delegation \nEffective Communication\nAdaptive communication\nCommunication as a standard\nBarriers to Effective Communication\nUsing influence and listening as a leadership tool \n Performance vs Behaviour\nWhat is the difference?\nTips for supporting behaviour change\nEffective praise and feedback \nCulture-  Impact of Happiness at Work\nThe Impact of Happiness on Results (engagement and performance)\nTips and strategies for support a positive workplace culture[/vc_column_text][/vc_column][/vc_row] URL:https://www.chapmaner.co.nz/training/the-ultimate-team-leader-blenheim-11-4/ LOCATION:Marlborough Library\, Meeting Room 2\, 15 High St\, Blenheim\, New Zealand CATEGORIES:Public Training and Seminars ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2023/09/ultimate-team-leader-150x150-new.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Pacific/Auckland:20260210T093000 DTEND;TZID=Pacific/Auckland:20260210T130000 DTSTAMP:20251111T223150Z CREATED:20241124T035852Z LAST-MODIFIED:20251111T223150Z UID:10000305-1770715800-1770728400@www.chapmaner.co.nz SUMMARY:Train the Trainer (Blenheim) DESCRIPTION:[vc_row gap=”35″ disable_element=”yes”][vc_column width=”1/2″][vc_single_image image=”9199″ alignment=”center”][/vc_column][vc_column width=”1/2″]THE DETAILS[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1552611383036{padding-top: 15px !important;}” accent_color=”#cfe4a6″][vc_column_text css=””]Date/Time: Tuesday 10 February 2026\, 9.30am – 1.00pm\nLocation:  Marlborough Library\, Meeting Room 2\, 15 High Street\, Blenheim \nCost: $352 + GST/delegate (2 delegates $675 + GST\, 3 delegates $940 + GST) \nCancellation Policy:  click here for details[/vc_column_text][/vc_column][/vc_row][vc_row gap=”35″][vc_column]ABOUT THE WORKSHOP[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1552611408853{padding-top: 15px !important;}” accent_color=”#cfe4a6″][vc_column_text]This course is designed to assist participants to develop the skills\, knowledge and confidence to teach and train adults in the workplace. It is suited to Managers\, Team Leaders or Senior Team members with induction and/ or training responsibilities. \nBenefits to your Organisation: \n\nParticipants will better understand how adults learn so that they can achieve success at work\nBoost employee skills\, knowledge\, productivity and motivation across the organisation\nIncrease compliance with the organisation’s expected performance standards\, protocols and procedures\, including health and safety requirements\nMinimise issues escalating as they are more likely to be resolved early\nDevelop trainer and effective induction capabilities within your own organisation\n\nPayment and Cancellation Policy\nClick here for details \nAttendee Wellbeing Information\nClick here for details[/vc_column_text]COURSE CONTENT[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1548384820087{padding-top: 15px !important;}” accent_color=”#cfe4a6″][vc_column_text]\n\nWhat is the purpose and role of a trainer?\nLearning styles and practical techniques to support these styles to maximise training outcomes\nUnderstanding barriers to learning and how to overcome these\nQuestioning and assessment techniques to assess learning and plan next steps\nPractical tips and techniques to improve learning and development\nBarriers to communication and techniques for improved communication\nGuiding principles of providing constructive feedback\nImpact of a positive learning and working environment\n\n[/vc_column_text][/vc_column][/vc_row] URL:https://www.chapmaner.co.nz/training/train-the-trainer-blenheim-4/ LOCATION:Marlborough Library\, Meeting Room 2\, 15 High St\, Blenheim\, New Zealand CATEGORIES:Public Training and Seminars ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2023/09/Train-the-Trainer-icon-150x150-1.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Pacific/Auckland:20251127T100000 DTEND;TZID=Pacific/Auckland:20251127T113000 DTSTAMP:20251014T231055Z CREATED:20250930T193632Z LAST-MODIFIED:20251014T231055Z UID:10000341-1764237600-1764243000@www.chapmaner.co.nz SUMMARY:Understanding & Resolving Conflict in the Workplace (Webinar) DESCRIPTION:[vc_row gap=”35″][/vc_row][vc_column][/vc_column]ABOUT THE WORKSHOP[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1695261471459{padding-top: 15px !important;}” accent_color=”#61c3a7″][vc_column_text css=””]Overview  \nConflict is a normal part of working life\, but unresolved issues can quickly impact team morale and productivity. This practical webinar will give you the confidence and tools to address conflict early and constructively.  \nCost \n$195.00+GST per participant. An invoice will be emailed once the training is completed. \nLearning Outcomes  \nBy the end of this webinar\, participants will be able to:  \n\nRecognise early signs and sources of conflict \n\n\nApply practical strategies to resolve issues quickly \n\n\nApproach difficult conversations with more confidence \n\n\nFoster a more positive and collaborative team environment \n\nBenefits to Your Organisation  \n\nReduced workplace tension and disruption \n\n\nImproved communication and teamwork \n\n\nMore confident leaders and team members \n\n\nA healthier\, more productive workplace culture \n\nWho should attend:\nAnyone who manages people\, works in a team\, or wants to build a more positive workplace culture.  \nPayment and Cancellation Policy\nClick here for details[/vc_column_text][vc_row][vc_column]COURSE CONTENT[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ accent_color=”#61c3a7″][vc_column_text css=””][/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=””]\n\nKey causes and root triggers of workplace conflict \n\n\nEarly intervention strategies to prevent escalation \n\n\nPractical easy to use tools for resolving conflict \n\n\nReframing conflict as opportunity \n\n\nUnderstanding team dynamics (introvert/extrovert\, people/task focus) \n\n\nIdentifying “areas of rub” within your team \n\n\nSimple approaches for informal and formal resolution \n\n[/vc_column_text][/vc_column][/vc_row] URL:https://www.chapmaner.co.nz/training/understanding-resolving-conflict-in-the-workplace-webinar/ LOCATION:Online Workshop\, Via Email Weblink\, New Zealand CATEGORIES:Public Training and Seminars ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2023/09/personal-grievances-icon_150x150-1-new.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Pacific/Auckland:20251119T123000 DTEND;TZID=Pacific/Auckland:20251119T140000 DTSTAMP:20250908T230226Z CREATED:20250413T221805Z LAST-MODIFIED:20250908T230226Z UID:10000329-1763555400-1763560800@www.chapmaner.co.nz SUMMARY:This is genuinely interesting (and important) - Let’s Talk Privacy (Webinar) DESCRIPTION:[vc_row gap=”35″][/vc_row][vc_column][/vc_column]ABOUT THE WEBINAR[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ accent_color=”#cfe4a6″ css=”.vc_custom_1552611310134{padding-top: 15px !important;}”][vc_column_text]Have you ever sent an email to the wrong person\, kept hold of client or employee personal information longer than needed\, had an IT data breach\, forgotten to remove an ex-employee’s access from your systems\, had someone ask for a reference without that person’s permission\, or had a worried parent/partner ask for information about an employee? \nThese everyday issues can put you and your organisation in breach of the Privacy Act and the potential consequences are far reaching and costly. \nThis informative webinar will help Business Owners\, Directors and/ or Senior Managers to understand the Privacy Act\, their obligations and how to make practical changes to ensure compliance. \nWebinar Toolkit available for purchase as part of this session are: \n\nA company compliance assessment checklist $65 + GST (normally $95 + GST)\nBase Privacy Policy Template $495 + GST (normally $650 + GST)\n\nThis webinar can also be presented onsite\, customised for employees. Designed for upskilling your employees with knowledge and skills needed to effectively safeguard personal information and comply with the Privacy Act. Click here for details  \nBenefits to your Organisation/Business  \n\nA better understanding of the Privacy Act as it relates to your organisation\, including the risks of non-compliance\nGrow your management capability\nEnsure compliance with legislative requirements\nGain practical actions to support your organisation’s Privacy Acts obligations\nProvided with a Privacy Audit Checklist template\n\nOn successful completion of the workshop\, participants will be able to: \n\nIdentify what their organisation/business needs to do to meet Privacy Act obligations\nFeel more confident when addressing Privacy Act requirements\nEnsure they are meeting their legislative requirements regarding the Privacy Act\n\nPayment and Cancellation Policy\nClick here for details[/vc_column_text]COURSE CONTENT[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ accent_color=”#cfe4a6″ css=”.vc_custom_1552611315901{padding-top: 15px !important;}”][vc_column_text]\n\nPrivacy Act Principles and 1 December 2020 changes to the Act\nCollection\, storage and use of information\nKeeping information up to date\nProcesses for addressing privacy concerns\nPrivacy Policies and Audits\nWebsite/online considerations\nMonitoring\, Surveillance and GPS tracking considerations\nOther management initiatives\, such as Privacy Officer role\n\n[/vc_column_text] URL:https://www.chapmaner.co.nz/training/this-is-genuinely-interesting-and-important-lets-talk-privacy-webinar-3/ LOCATION:Online Workshop\, Via Email Weblink\, New Zealand CATEGORIES:Public Training and Seminars ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2023/08/agreements-policies-icon-150x150-new.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Pacific/Auckland:20251118T130000 DTEND;TZID=Pacific/Auckland:20251118T143000 DTSTAMP:20250923T205714Z CREATED:20250723T010919Z LAST-MODIFIED:20250923T205714Z UID:10000336-1763470800-1763476200@www.chapmaner.co.nz SUMMARY:The Disciplinary Process (Webinar) DESCRIPTION:[vc_row gap=”35″][/vc_row][vc_column][/vc_column]ABOUT THE WORKSHOP[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1695261471459{padding-top: 15px !important;}” accent_color=”#61c3a7″][vc_column_text css=””]In this webinar you will learn practical skills about the disciplinary process and your obligations. \nWho is this seminar for? \n\nThis programme is designed for Business Owners\, Team Leaders and Managers who have not had formal training or who would benefit from some refresher training\n\nBenefits to your Organisation (when completed in conjunction with our Performance Management Webinar – 13 Nov) \n\nTeam Leaders and Managers better understand how to address staff issues\ngrow management capability and increase consistency of approach in your organization\nensure compliance with legislative requirements regarding a disciplinary process\nManagers are more likely to successfully address long term absence or other issues early\n\nOn successful completion of the two seminars\, participants will be able to: \n\nIdentify the appropriate process to apply when they have a staff issue\nfeel more confident when addressing staff issues\nensure they are meeting their legislative requirements regarding the process\ndemonstrate strong leadership by addressing issues; contributing to a better culture\n\nPayment and Cancellation Policy\nClick here for details[/vc_column_text][vc_row][vc_column]COURSE CONTENT[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ accent_color=”#61c3a7″][vc_column_text]The Disciplinary Process \n\nLegal framework\nWhere performance management fits with this process\nMisconduct or serious misconduct\nKey steps of a disciplinary process\nTermination of Employment\nConsiderations\nImplementation\nWhat can happen next?\n\n[/vc_column_text][/vc_column][/vc_row] URL:https://www.chapmaner.co.nz/training/the-disciplinary-process-webinar-15/ LOCATION:Online Workshop\, Via Email Weblink\, New Zealand CATEGORIES:Public Training and Seminars ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2023/09/personal-grievances-icon_150x150-1-new.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Pacific/Auckland:20251113T130000 DTEND;TZID=Pacific/Auckland:20251113T143000 DTSTAMP:20251111T233946Z CREATED:20250723T010650Z LAST-MODIFIED:20251111T233946Z UID:10000335-1763038800-1763044200@www.chapmaner.co.nz SUMMARY:Successful Management of Employee Performance (Webinar) DESCRIPTION:[vc_row gap=”35″][/vc_row][vc_column][/vc_column]ABOUT THE WORKSHOP[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ accent_color=”#cfe4a6″ css=”.vc_custom_1552611310134{padding-top: 15px !important;}”][vc_column_text]We know managing performance can at times be challenging\, baffling and……frustrating. \nSuccessfully managing performance requires a combination of skills\, knowledge and practical tools to maximise both individual and team performance results. \nIn this 1.5 hour online seminar you will explore everyday performance management processes and tools\, alongside learning more about options for addressing performance concerns- from early informal intervention through to formal performance improvement plans.  Not to mention tips and tricks for supporting high performance and successful annual appraisals. \nWho is this seminar for? \nThis programme is designed for Business Owners\, Team Leaders or Managers \nBenefits to your Organisation:   \n\nParticipants will better understand the key principles to effective performance management\nParticipants will learn about how to address staff performance issues\nGain a greater understanding of how everyday performance management relates to annual performance appraisals (how to add value)\nGrow management capability and increase consistency of approach in your organisation\nA clear understanding of  legislative requirements\nBuilds confidence so Managers and Leaders are more likely to address issues early\, utilise preventative measures and increase chances of success\n\nPayment and Cancellation Policy\nClick here for details[/vc_column_text] URL:https://www.chapmaner.co.nz/training/successful-management-of-employee-performance-webinar-7/ LOCATION:Online Workshop\, Via Email Weblink\, New Zealand CATEGORIES:Public Training and Seminars ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2023/09/performance-management-icon_150x150-new.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Pacific/Auckland:20251107T100000 DTEND;TZID=Pacific/Auckland:20251107T110000 DTSTAMP:20251104T205157Z CREATED:20251028T235625Z LAST-MODIFIED:20251104T205157Z UID:10000343-1762509600-1762513200@www.chapmaner.co.nz SUMMARY:The Soapi v Pick Hawke’s Bay Inc Q & A DESCRIPTION:[vc_row gap=”35″][/vc_row][vc_column][/vc_column]ABOUT THE WORKSHOP[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1695261471459{padding-top: 15px !important;}” accent_color=”#61c3a7″][vc_column_text css=””]Join our 1-hour webinar to understand the key implications of the Employment Court decision in Soapi v Pick Hawke’s Bay. Get practical answers to the questions that affect your business most. \nCost \n$45.00+GST per organisation. Share the event link with colleagues to individually register within your organisation. \nSession Outline: \n\nBrief case overview\nYour questions discussed with our panel of Consultants.\nEmail your questions to office@chapmaner.co.nz by COB Wednesday 5 November.\n\nTopics Covered: \n\nStatutory and non-statutory deductions and the minimum wage\nUnlawful deductions (irrespective of minimum wage)\n\n\nDeductions for accommodation\nMinimum & maximum hours in Employment Agreements\nInformed consent: Avoiding employer direction of wage spending\nOffshore signing of RSE worker employment documents\nWages Protection Act and ensuring compliance\nWhat payments count toward minimum wage\nIdeas for practical (legal) solutions\n\n Important information: \n\nYou are welcome to share this invitation with other businesses.\nInvoices will be emailed after the event.\nPlease note that the webinar will not be recorded.\nQuestions to be submitted via email to office@chapmaner.co.nz or mentioned in the comments section during registration\, no later than COB Wednesday 5 November.\nYou will not be identified as the source of the question.\n\n[/vc_column_text][vc_row][vc_column][vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ accent_color=”#61c3a7″][/vc_column][/vc_row][vc_row][vc_column][/vc_column][/vc_row] URL:https://www.chapmaner.co.nz/training/the-soapi-v-pick-hawkes-bay-inc-q-a/ LOCATION:Online Workshop\, Via Email Weblink\, New Zealand CATEGORIES:Public Training and Seminars ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2023/08/free-seminars-icon_150x150-new.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Pacific/Auckland:20251106T093000 DTEND;TZID=Pacific/Auckland:20251106T130000 DTSTAMP:20250908T225711Z CREATED:20250723T005206Z LAST-MODIFIED:20250908T225711Z UID:10000334-1762421400-1762434000@www.chapmaner.co.nz SUMMARY:The Ultimate Team Leader (Nelson) DESCRIPTION:[vc_row gap=”35″ disable_element=”yes”][vc_column width=”1/2″][vc_single_image image=”5900″ alignment=”center”][/vc_column][vc_column width=”1/2″]THE DETAILS[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1552611383036{padding-top: 15px !important;}” accent_color=”#cfe4a6″][vc_column_text css=””]Date/Time: 6 November 2025\, 9.30am – 1.00pm\nLocation: Chapman Employment Relations\, 56 Waimea Road\, Nelson \nCost:\n$352 + GST (x1 attendee)\n$675 + GST (x2 attendees)\n$940 + GST (x3 attendees)\n \nCancellation Policy:  click here for details[/vc_column_text][/vc_column][/vc_row][vc_row gap=”35″][vc_column]ABOUT THE WORKSHOP[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1552611408853{padding-top: 15px !important;}” accent_color=”#cfe4a6″][vc_column_text css=””]Join us at this workshop designed to elevate your leadership skills and empower you with practical tools and tips. This program is our most popular and perfect for newly appointed team leaders\, existing leaders seeking formal training\, and potential leaders looking to build a strong foundation. \nYou’ll learn effective delegation\, improve communication\, utilise people’s strengths within your team\, and plan for positive change. \nWith a maximum of 12 participants per session\, you’ll receive personalised attention to enhance your learning experience. Don’t miss this opportunity to develop your skills and lead your team to success! \nPayment and Cancellation Policy\nClick here for details \nAttendee Wellbeing Information\nClick here for details[/vc_column_text]COURSE CONTENT[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1548384820087{padding-top: 15px !important;}” accent_color=”#cfe4a6″][vc_column_text css=””]Leadership:\nLeadership v’s Management styles of people management\nThe benefits of a high performing team and how to cultivate\nUtilising high trust\nEffectively managing your time and delegation \nEffective Communication\nAdaptive communication\nCommunication as a standard\nBarriers to Effective Communication\nUsing influence and listening as a leadership tool \n Performance vs Behaviour\nWhat is the difference?\nTips for supporting behaviour change\nEffective praise and feedback \nCulture –  Impact of Happiness at Work\nThe Impact of Happiness on Results (engagement and performance)\nTips and strategies for support a positive workplace culture[/vc_column_text][/vc_column][/vc_row] URL:https://www.chapmaner.co.nz/training/the-ultimate-team-leader-nelson/ LOCATION:Chapman ER\, 54 Montgomery Square\, Nelson\, New Zealand CATEGORIES:Public Training and Seminars ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2023/09/ultimate-team-leader-150x150-new.png GEO:-41.2830985;173.2773437 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Chapman ER 54 Montgomery Square Nelson New Zealand;X-APPLE-RADIUS=500;X-TITLE=54 Montgomery Square:geo:173.2773437,-41.2830985 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Pacific/Auckland:20251029T130000 DTEND;TZID=Pacific/Auckland:20251029T143000 DTSTAMP:20251020T031343Z CREATED:20250812T010249Z LAST-MODIFIED:20251020T031343Z UID:10000339-1761742800-1761748200@www.chapmaner.co.nz SUMMARY:Effective Communication: De-escalating and Difficult Behaviours (Webinars x 2) DESCRIPTION:[vc_row gap=”35″ disable_element=”yes”][vc_column width=”1/2″][vc_single_image image=”5900″ alignment=”center”][/vc_column][vc_column width=”1/2″]THE DETAILS[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1552611383036{padding-top: 15px !important;}” accent_color=”#cfe4a6″][vc_column_text css=””]Date/Time: 29 October & 5 November 2025\, 1.00pm – 2.30pm\nLocation: Online Webinars\nCost: $352 + GST\nCancellation Policy:  click here for details[/vc_column_text][/vc_column][/vc_row][vc_row gap=”35″][vc_column]ABOUT THE WORKSHOP[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1691634089720{padding-top: 15px !important;}” accent_color=”#61c3a7″][vc_column_text css=””]In many work environments\, we may encounter clients or customers (or other stakeholders) who are anxious\, upset or concerned\, and communicate these emotions in challenging ways \, which  can take its toll on you and your colleagues. \nThese 2 interactive webinars will enable participants to identify early and deescalate situations of unease and confrontation both over the phone and in person.  We will empower you with tools and tips to deal with difficult conversations with confidence and to recover from a difficult encounter more easily. \nEach webinar will be limited to a maximum of 9 people to enhance your learning outcome. Attendance at both webinars is required to complete the training. The total cost for the two sessions is $352 + GST. \nTo register\, please book the 29 October session. You will then be automatically registered for the second session on 5 November. \nWebinar 1: Wednesday 29 October (1.00pm – 2.30pm)\nWebinar 2: Wednesday 5 November (1.00pm – 2.30pm) \nLearning Objectives: \nAt the end of this program you will have a better understanding of why the challenging behaviour occurs\, how you can identify the early indications and contribute positively to the situation by applying de-escalation techniques\, and making sure you keep yourself and others safe. \nPayment and Cancellation Policy\nClick here for details \nAttendee Wellbeing Information\nClick here for details[/vc_column_text]COURSE CONTENT[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1691634094647{padding-top: 15px !important;}” accent_color=”#61c3a7″][vc_column_text css=””]You\, them and the environment \nUnderstanding the difficult situation and the other person’s behaviour and motivation \n\nTypes of uneasy situations – What are they really saying? What is happening for them?\n\nUnderstanding your own reactions to conflict \n\nResponding v reacting\nWhat you are bringing to the situation\n\nPreventing poor situations from escalating \n\nHigh quality conversations set the tone – first impressions count\nActive listening techniques\nUnderstanding your audience – reassuring\, respecting\, empathising.\n\nTechniques for dealing positively with challenging behaviour \n\nDefusing situational anger – de-escalation techniques\nExiting the situation – leaving the other person with dignity\n\nKeeping safe \n\n\n\nPhysical and emotional safety\nTeamwork & support – debriefing after an event\nConducting yourself professionally after a difficult encounter\nUnderstanding how you can make a positive difference\n\n\n\n[/vc_column_text][/vc_column][/vc_row] URL:https://www.chapmaner.co.nz/training/effective-communication-de-escalating-and-difficult-behaviours-webinars-x-2-3/ LOCATION:Online Workshop\, Via Email Weblink\, New Zealand CATEGORIES:Public Training and Seminars ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2023/07/effective-communications-icon-150x150-new.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Pacific/Auckland:20251021T093000 DTEND;TZID=Pacific/Auckland:20251021T130000 DTSTAMP:20251007T223126Z CREATED:20250723T003313Z LAST-MODIFIED:20251007T223126Z UID:10000333-1761039000-1761051600@www.chapmaner.co.nz SUMMARY:The Ultimate Team Leader (Blenheim) DESCRIPTION:[vc_row gap=”35″ disable_element=”yes”][vc_column width=”1/2″][vc_single_image image=”5900″ alignment=”center”][/vc_column][vc_column width=”1/2″]THE DETAILS[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1552611383036{padding-top: 15px !important;}” accent_color=”#cfe4a6″][vc_column_text css=””]Date/Time: 21 October 2025\, 9.30am – 1.00pm\nLocation: Marlborough Library\, Meeting Room 2\, 15 High Street\, Blenheim \nCost: $352 + GST/delegate (2 delegates $675 + GST\, 3 delegates $940 + GST) \nCancellation Policy:  click here for details[/vc_column_text][/vc_column][/vc_row][vc_row gap=”35″][vc_column]ABOUT THE WORKSHOP[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1552611408853{padding-top: 15px !important;}” accent_color=”#cfe4a6″][vc_column_text css=””]Join us at this workshop designed to elevate your leadership skills and empower you with practical tools and tips. This program is our most popular and perfect for newly appointed team leaders\, existing leaders seeking formal training\, and potential leaders looking to build a strong foundation. \nYou’ll learn effective delegation\, improve communication\, utilise people’s strengths within your team\, and plan for positive change. \nWith a maximum of 12 participants per session\, you’ll receive personalised attention to enhance your learning experience. Don’t miss this opportunity to develop your skills and lead your team to success! \nPayment and Cancellation Policy\nClick here for details \nAttendee Wellbeing Information\nClick here for details[/vc_column_text]COURSE CONTENT[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1548384820087{padding-top: 15px !important;}” accent_color=”#cfe4a6″][vc_column_text css=””]Leadership\nLeadership v’s Management styles of people management\nThe benefits of a high performing team and how to cultivate\nUtilising high trust\nEffectively managing your time and delegation \nEffective Communication\nAdaptive communication\nCommunication as a standard\nBarriers to Effective Communication\nUsing influence and listening as a leadership tool \n Performance vs Behaviour\nWhat is the difference?\nTips for supporting behaviour change\nEffective praise and feedback \nCulture-  Impact of Happiness at Work\nThe Impact of Happiness on Results (engagement and performance)\nTips and strategies for support a positive workplace culture[/vc_column_text][/vc_column][/vc_row] URL:https://www.chapmaner.co.nz/training/the-ultimate-team-leader-blenheim-11-3/ LOCATION:Marlborough Library\, Meeting Room 2\, 15 High St\, Blenheim\, New Zealand CATEGORIES:Public Training and Seminars ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2023/09/ultimate-team-leader-150x150-new.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Pacific/Auckland:20251008T130000 DTEND;TZID=Pacific/Auckland:20251008T143000 DTSTAMP:20250908T223936Z CREATED:20250723T232642Z LAST-MODIFIED:20250908T223936Z UID:10000337-1759928400-1759933800@www.chapmaner.co.nz SUMMARY:Understanding Payroll (Webinars x 2) DESCRIPTION:[vc_row][vc_column]ABOUT THE WORKSHOP[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ accent_color=”#61c3a7″][vc_column_text css=””]These 2 x 1.5hour interactive webinars are designed for anyone who administers payroll either manually or using an online system that “does all the working out for them”.  The workshop will include an introduction to the essentials of the Holidays Act as well as the practical application of paying employees in various scenarios.   \nEach webinar will be limited to a maximum of 9 people to enhance your learning outcome. Attendance at both webinars is required to complete the training. The total cost for the two sessions is $352 + GST. \nTo register: Please book the 8 October session and you will be automatically registered for the second session on 15 October. \nWebinar 1: Wednesday 8 October 2025 (1.00pm – 2.30pm)\nWebinar 2: Wednesday 15 October 2025 (1.00pm – 2.30pm) \nParticipants will better understand the rules around the Holidays Act and how to apply it to paying staff correctly which will: \n\nReduce the risk of incorrect payments that could be costly to your business\nEnsure compliance with legislative requirements\n\nLearning Outcomes \nOn successful completion of this workshop participants will be able to: \n\nIdentify the difference between Relative Daily Pay\, Average Daily Pay and otherwise working day and what is included in the calculation for Public Holidays\, Sick Leave\, and Bereavement Leave\nIdentify the difference between Ordinary Weekly Earnings and Average Weekly Earnings and what is included in the calculation for Annual Leave\nFeel more confident when calculating or checking leave and other payments\nEnsure they are meeting their legislative requirements\n\nPayment and Cancellation Policy\nClick here for details[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column]COURSE CONTENT[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1691633653319{padding-top: 15px !important;}” accent_color=”#61c3a7″][vc_column_text]Types of employment\nPrivacy and record keeping\nMinimum entitlements including shift cancellations and zero hour contracts\nAnnual Leave\nMinimum Entitlements\nDefinitions for leave calculations\nPayment of Annual leave \nPublic & Alternative Holidays\, Sick Leave and Bereavement leave\nMinimum Entitlements\nRelevant Daily Pay\, Average Daily Pay and Otherwise Working Day\nOther factors to consider \nParental Leave\nACC\nKiwiSaver \n  \nPenalties for non-compliance \nPractical Examples and Scenarios  \nMeet Chloe\, a typical employee\, who takes all types of leave including parental and bereavement leave. Chloe changes her work status from full time to part time and has salary changes and more. \nLearn how to pay Chloe correctly in each scenario applying the legislation.[/vc_column_text][/vc_column][/vc_row] URL:https://www.chapmaner.co.nz/training/understanding-payroll-webinars-x-2-7/ LOCATION:Online Workshop\, Via Email Weblink\, New Zealand CATEGORIES:Public Training and Seminars ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2023/09/payroll-what-you-need-to-know-icon_150x150-new.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Pacific/Auckland:20251001T100000 DTEND;TZID=Pacific/Auckland:20251001T110000 DTSTAMP:20250919T045903Z CREATED:20250910T232028Z LAST-MODIFIED:20250919T045903Z UID:10000340-1759312800-1759316400@www.chapmaner.co.nz SUMMARY:Free Webinar: “Talk It Out: Everyday Conversations That Prevent Conflict” DESCRIPTION:[vc_row][vc_column][vc_column_text css=””]Join our free 1-hour webinar to learn how to keep communication clear\, kind\, and constructive to help maintain civility and a positive workplace culture. \nThis free webinar will explore everyday communication habits that reduce misunderstandings and prevent conflict from arising in the first place \nEveryone is welcome to attend. \nKey Topics: \n\nExploring the difference between clarity and bluntness\nHow to ask questions that open dialogue\nThe role of influence\, timing\, and trust\nPractical tips and tricks to prevent conflict issues in the workplace\n\nFeel free to share this invite or link with other business owners or managers. \nThe webinar will not be recorded.[/vc_column_text][/vc_column][/vc_row] URL:https://www.chapmaner.co.nz/training/free-webinar-talk-it-out-everyday-conversations-that-prevent-conflict/ LOCATION:Online Workshop\, Via Email Weblink\, New Zealand CATEGORIES:Public Training and Seminars ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2023/08/free-seminars-icon_150x150-new.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Pacific/Auckland:20250911T100000 DTEND;TZID=Pacific/Auckland:20250911T114500 DTSTAMP:20250819T225620Z CREATED:20250729T060914Z LAST-MODIFIED:20250819T225620Z UID:10000338-1757584800-1757591100@www.chapmaner.co.nz SUMMARY:The Ultimate Team Leader (Webinars x 2) DESCRIPTION:[vc_row gap=”35″ disable_element=”yes”][vc_column width=”1/2″][vc_single_image image=”5900″ alignment=”center”][/vc_column][vc_column width=”1/2″]THE DETAILS[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1552611383036{padding-top: 15px !important;}” accent_color=”#cfe4a6″][vc_column_text css=””]DateS/Time: 11 + 18 September2025\, 10.00am – 11.45pm\nLocation: Chapman Employment Relations\, 56 Waimea Road\, Nelson \nCost:\n$352 + GST \n \nCancellation Policy:  click here for details[/vc_column_text][/vc_column][/vc_row][vc_row gap=”35″][vc_column]ABOUT THE WORKSHOP[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1552611408853{padding-top: 15px !important;}” accent_color=”#cfe4a6″][vc_column_text css=””]Join us for two interactive webinars designed to elevate your leadership skills and empower you with practical tools and tips. This program is our most popular and perfect for newly appointed team leaders\, existing leaders seeking formal training\, and potential leaders looking to build a strong foundation. \nYou’ll learn effective delegation\, improve communication\, utilise people’s strengths within your team\, and plan for positive change. \nWith a maximum of 10 participants per session\, you’ll receive personalised attention to enhance your learning experience. Don’t miss this opportunity to develop your skills and lead your team to success! \nAttendance at both webinars is required to complete the training. The total cost for the two sessions is $352 + GST. \nTo register\, please book the 11 September session. You will then be automatically registered for the second session on 18 September. \nWebinar 1: Thursday 11 September (10am – 11.45am)\nWebinar 2: Thursday 18 September (10am – 11.45am) \nPayment and Cancellation Policy\nClick here for details \nAttendee Wellbeing Information\nClick here for details[/vc_column_text]COURSE CONTENT[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1548384820087{padding-top: 15px !important;}” accent_color=”#cfe4a6″][vc_column_text css=””]Leadership\nLeadership v’s Management styles of people management\nThe benefits of a high performing team and how to cultivate\nUtilising high trust\nEffectively managing your time and delegation \nEffective Communication\nAdaptive communication\nCommunication as a standard\nBarriers to Effective Communication\nUsing influence and listening as a leadership tool \n Performance vs Behaviour\nWhat is the difference?\nTips for supporting behaviour change\nEffective praise and feedback \nCulture-  Impact of Happiness at Work\nThe Impact of Happiness on Results (engagement and performance)\nTips and strategies for support a positive workplace culture[/vc_column_text][/vc_column][/vc_row] URL:https://www.chapmaner.co.nz/training/the-ultimate-team-leader-webinars-x-2/ LOCATION:Online Workshop\, Via Email Weblink\, New Zealand CATEGORIES:Public Training and Seminars ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2023/09/ultimate-team-leader-150x150-new.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Pacific/Auckland:20250807T130000 DTEND;TZID=Pacific/Auckland:20250807T143000 DTSTAMP:20250704T005053Z CREATED:20250325T001755Z LAST-MODIFIED:20250704T005053Z UID:10000325-1754571600-1754577000@www.chapmaner.co.nz SUMMARY:The Disciplinary Process (Webinar) DESCRIPTION:[vc_row gap=”35″][/vc_row][vc_column][/vc_column]ABOUT THE WORKSHOP[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1695261471459{padding-top: 15px !important;}” accent_color=”#61c3a7″][vc_column_text css=””]In this webinar you will learn practical skills about the disciplinary process and your obligations. \nWho is this seminar for? \n\nThis programme is designed for Business Owners\, Team Leaders and Managers who have not had formal training or who would benefit from some refresher training\n\nBenefits to your Organisation (when completed in conjunction with our Performance Management webinar – 23 July 2025).  \n\nTeam Leaders and Managers better understand how to address staff issues\ngrow management capability and increase consistency of approach in your organization\nensure compliance with legislative requirements regarding a disciplinary process\nManagers are more likely to successfully address long term absence or other issues early\n\nOn successful completion of the two seminars\, participants will be able to: \n\nIdentify the appropriate process to apply when they have a staff issue\nfeel more confident when addressing staff issues\nensure they are meeting their legislative requirements regarding the process\ndemonstrate strong leadership by addressing issues; contributing to a better culture\n\nPayment and Cancellation Policy\nClick here for details[/vc_column_text][vc_row][vc_column]COURSE CONTENT[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ accent_color=”#61c3a7″][vc_column_text]The Disciplinary Process \n\nLegal framework\nWhere performance management fits with this process\nMisconduct or serious misconduct\nKey steps of a disciplinary process\nTermination of Employment\nConsiderations\nImplementation\nWhat can happen next?\n\n[/vc_column_text][/vc_column][/vc_row] URL:https://www.chapmaner.co.nz/training/the-disciplinary-process-webinar-13/ LOCATION:Online Workshop\, Via Email Weblink\, New Zealand CATEGORIES:Public Training and Seminars ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2023/09/personal-grievances-icon_150x150-1-new.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Pacific/Auckland:20250730T130000 DTEND;TZID=Pacific/Auckland:20250730T143000 DTSTAMP:20250326T233111Z CREATED:20250325T002635Z LAST-MODIFIED:20250326T233111Z UID:10000326-1753880400-1753885800@www.chapmaner.co.nz SUMMARY:Effective Communication: De-escalating and Difficult Behaviours (Webinars x 2) DESCRIPTION:[vc_row gap=”35″ disable_element=”yes”][vc_column width=”1/2″][vc_single_image image=”5900″ alignment=”center”][/vc_column][vc_column width=”1/2″]THE DETAILS[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1552611383036{padding-top: 15px !important;}” accent_color=”#cfe4a6″][vc_column_text css=””]Date/Time: 30 July & 6 August 2025\, 1.00pm – 2.30pm\nLocation: Online Webinars\nCost: $352 + GST\nCancellation Policy:  click here for details[/vc_column_text][/vc_column][/vc_row][vc_row gap=”35″][vc_column]ABOUT THE WORKSHOP[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1691634089720{padding-top: 15px !important;}” accent_color=”#61c3a7″][vc_column_text css=””]In many work environments\, we may encounter clients or customers (or other stakeholders) who are anxious\, upset or concerned\, and communicate these emotions in challenging ways \, which  can take its toll on you and your colleagues. \nThese 2 interactive webinars will enable participants to identify early and deescalate situations of unease and confrontation both over the phone and in person.  We will empower you with tools and tips to deal with difficult conversations with confidence and to recover from a difficult encounter more easily. \nEach webinar will be limited to a maximum of 9 people to enhance your learning outcome. Attendance at both webinars is required to complete the training. The total cost for the two sessions is $352 + GST. \nTo register\, please book the 30 July session. You will then be automatically registered for the second session on 6 August. \nWebinar 1: Wednesday 30 July (1.00pm – 2.30pm)\nWebinar 2: Wednesday 6 August (1.00pm – 2.30pm) \nLearning Objectives: \nAt the end of this program you will have a better understanding of why the challenging behaviour occurs\, how you can identify the early indications and contribute positively to the situation by applying de-escalation techniques\, and making sure you keep yourself and others safe. \nPayment and Cancellation Policy\nClick here for details \nAttendee Wellbeing Information\nClick here for details[/vc_column_text]COURSE CONTENT[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ css=”.vc_custom_1691634094647{padding-top: 15px !important;}” accent_color=”#61c3a7″][vc_column_text css=””]You\, them and the environment \nUnderstanding the difficult situation and the other person’s behaviour and motivation \n\nTypes of uneasy situations – What are they really saying? What is happening for them?\n\nUnderstanding your own reactions to conflict \n\nResponding v reacting\nWhat you are bringing to the situation\n\nPreventing poor situations from escalating \n\nHigh quality conversations set the tone – first impressions count\nActive listening techniques\nUnderstanding your audience – reassuring\, respecting\, empathising.\n\nTechniques for dealing positively with challenging behaviour \n\nDefusing situational anger – de-escalation techniques\nExiting the situation – leaving the other person with dignity\n\nKeeping safe \n\n\n\nPhysical and emotional safety\nTeamwork & support – debriefing after an event\nConducting yourself professionally after a difficult encounter\nUnderstanding how you can make a positive difference\n\n\n\n[/vc_column_text][/vc_column][/vc_row] URL:https://www.chapmaner.co.nz/training/effective-communication-de-escalating-and-difficult-behaviours-webinars-x-2-2/ LOCATION:Online Workshop\, Via Email Weblink\, New Zealand CATEGORIES:Public Training and Seminars ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2023/07/effective-communications-icon-150x150-new.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Pacific/Auckland:20250723T130000 DTEND;TZID=Pacific/Auckland:20250723T143000 DTSTAMP:20250407T233504Z CREATED:20250324T225711Z LAST-MODIFIED:20250407T233504Z UID:10000324-1753275600-1753281000@www.chapmaner.co.nz SUMMARY:Successful Management of Employee Performance (Webinar) DESCRIPTION:[vc_row gap=”35″][/vc_row][vc_column][/vc_column]ABOUT THE WORKSHOP[vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ accent_color=”#cfe4a6″ css=”.vc_custom_1552611310134{padding-top: 15px !important;}”][vc_column_text]We know managing performance can at times be challenging\, baffling and……frustrating. \nSuccessfully managing performance requires a combination of skills\, knowledge and practical tools to maximise both individual and team performance results. \nIn this 1.5 hour online seminar you will explore everyday performance management processes and tools\, alongside learning more about options for addressing performance concerns- from early informal intervention through to formal performance improvement plans.  Not to mention tips and tricks for supporting high performance and successful annual appraisals. \nWho is this seminar for? \nThis programme is designed for Business Owners\, Team Leaders or Managers \nBenefits to your Organisation:   \n\nParticipants will better understand the key principles to effective performance management\nParticipants will learn about how to address staff performance issues\nGain a greater understanding of how everyday performance management relates to annual performance appraisals (how to add value)\nGrow management capability and increase consistency of approach in your organisation\nA clear understanding of  legislative requirements\nBuilds confidence so Managers and Leaders are more likely to address issues early\, utilise preventative measures and increase chances of success\n\nPayment and Cancellation Policy\nClick here for details[/vc_column_text] URL:https://www.chapmaner.co.nz/training/successful-management-of-employee-performance-webinar-5/ LOCATION:Online Workshop\, Via Email Weblink\, New Zealand CATEGORIES:Public Training and Seminars ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2023/09/performance-management-icon_150x150-new.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Pacific/Auckland:20250716T100000 DTEND;TZID=Pacific/Auckland:20250716T110000 DTSTAMP:20250711T053332Z CREATED:20250711T050145Z LAST-MODIFIED:20250711T053332Z UID:10000332-1752660000-1752663600@www.chapmaner.co.nz SUMMARY:Free Webinar: The Floods - An Employer Q & A DESCRIPTION:[vc_row][vc_column][vc_column_text css=””]Due to popular demand and ongoing weather events\, we are pleased to present this webinar again. \nJoin us online to get answers to key questions from employers affected by the flooding. \nEveryone is welcome to attend. \nSession Outline: \n\n15 minute summary of employer obligations and responsibilities\,\n45 minutes of Q&As with our panel of three Consultants.\nEmail your questions to office@chapmaner.co.nz prior to the event.\n\nTopics Covered: \n\nPay and Leave Entitlements \n\nPayment obligations if employees can’t work \nAvailable leave options (annual\, sick\, special leave) \nRequiring employees to take annual leave \n\nWorkplace Access and Remote Work \n\nHandling workplace inaccessibility or closure \nManaging hours and pay for remote work \n\nEmployment Agreements and Changes \n\nChanging employment agreements due to the disaster \nLegal requirements for changes\, including redundancies \n\nEmployee Wellbeing \n\nSupport for emotional and mental wellbeing \nGovernment services and resources for employees \nFeel free to share this invite with other business owners or managers. \nThe webinar will not be recorded. \nEmail your questions to office@chapmaner.co.nz  or mention them in the comments section during registration. Your details will stay private.[/vc_column_text][/vc_column][/vc_row] URL:https://www.chapmaner.co.nz/training/free-webinar-the-floods-an-employer-q-a-2/ LOCATION:Online Workshop\, Via Email Weblink\, New Zealand CATEGORIES:Public Training and Seminars ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2023/08/free-seminars-icon_150x150-new.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Pacific/Auckland:20250709T100000 DTEND;TZID=Pacific/Auckland:20250709T110000 DTSTAMP:20250702T005153Z CREATED:20250701T123819Z LAST-MODIFIED:20250702T005153Z UID:10000331-1752055200-1752058800@www.chapmaner.co.nz SUMMARY:Free Webinar: The Floods - An Employer Q & A DESCRIPTION:[vc_row][vc_column][vc_column_text css=””]Join our free 1-hour webinar to get answers to key questions from employers affected by the flooding. \nEveryone is welcome to attend. \nSession Outline: \n\n15 minute summary of employer obligations and responsibilities\,\n45 minutes of Q&As with our panel of three Consultants.\nEmail your questions to office@chapmaner.co.nz prior to the event.\n\nTopics Covered: \n\nPay and Leave Entitlements \n\nPayment obligations if employees can’t work \nAvailable leave options (annual\, sick\, special leave) \nRequiring employees to take annual leave \n\nWorkplace Access and Remote Work \n\nHandling workplace inaccessibility or closure \nManaging hours and pay for remote work \n\nEmployment Agreements and Changes \n\nChanging employment agreements due to the disaster \nLegal requirements for changes\, including redundancies \n\nEmployee Wellbeing \n\nSupport for emotional and mental wellbeing \nGovernment services and resources for employees \nFeel free to share this invite with other business owners or managers. \nThe webinar will not be recorded. \nEmail your questions to office@chapmaner.co.nz  or mention them in the comments section during registration. Your details will stay private.[/vc_column_text][/vc_column][/vc_row] URL:https://www.chapmaner.co.nz/training/free-webinar-the-floods-an-employer-q-a/ LOCATION:Online Workshop\, Via Email Weblink\, New Zealand CATEGORIES:Public Training and Seminars ATTACH;FMTTYPE=image/png:https://www.chapmaner.co.nz/wp-content/uploads/sites/82/2023/08/free-seminars-icon_150x150-new.png END:VEVENT END:VCALENDAR