The Ultimate Team Leader
Who is this course for?
This programme is designed to develop Team Leaders/Supervisors. It is particularly suited to:
- newly appointed Team Leaders/Supervisors
- existing Team Leaders who have not had formal training
- potential Team Leaders who can benefit from the foundation skills and knowledge.
Benefits to your Organisation
- team leaders better understand what can make them most successful
- grow team leader capability in your organisation
- increase consistency of leadership
- improve communication within teams
- equip teams to be better able to improve results
Learning Outcomes
On successful completion of this course participants will be able to:
- model values and attitudes that lead to success
- lead a team effectively
- manage their own time well
- practice active listening
- set up effective lines of communication within the team
- plan to lead positive change
- delegate effectively for quality and timely results
- appreciate and utilise team member's strengths.
Course Content:
Leadership v’s Management
Defining Leadership and Management
Strategic Thinking and Planning
The change; from Team Member to Leader
Effectively Managing Your Time
Effective Communication
Improving Communication
Barriers to Effective Communication
Active Listening
Understanding Communication Styles
Health, Safety & Quality
Making it Just What we do Around Here
Tools for Improvement
Culture, Change and the Impact of Happiness at Work
High Performing Teams
Effective Performance Management
Managing Change
The Impact of Happiness on Results