Managing Staff Issues

Who is this course for?

This programme is designed to develop Business Owners, Team Leaders and Managers in the skills required to effectively manage staff issues.  It is particularly suited to:

 - small business owners employing staff and wanting a refresher

 - newly appointed Team Leaders/Supervisors or Managers

 - existing Team Leaders or Managers who have not had formal training or who would benefit from some refresher training

 - potential Team Leaders or Managers who can benefit from the foundation skills and knowledge


Benefits to your Organisation

 - Team Leaders and Managers better understand how to address staff issues

 - grow management capability and increase consistency of approach in your organisation

 - ensure compliance with legislative requirements regarding a disciplinary process

 - Managers are more likely to successfully address long term absence or other issues early


Learning Outcomes

On successful completion of this workshop participants will be able to:

 - identify the appropriate process to apply when they have a staff issue

 - feel more confident when addressing staff issues

 - ensure they are meeting their legislative requirements regarding the process

 - demonstrate strong leadership by addressing issues; contributing to a better culture


Workshop Content:

Effective Leave Management

Monitoring of leave

Legal entitlements

Notification and medical certificates

Insufficient or unacceptable reasons for absence

Medical Incapacity

Genuine illness affecting attendance

Health and safety obligations

Supporting information

Termination of employment

Disciplinary Process

Legal framework

Performance management

Misconduct or serious misconduct

Steps of a disciplinary process

Termination of Employment



What can happen next?

If you are interested in attending this workshop please email to register your interest. 

If you have a minimum of 6 participants we can run this workshop inhouse at a time to suit you. Please contact us for details.